Collection Officer Sample Job Description Template
[Compensation]
Fulltime/Part Time
Do you enjoy a good challenge and want to help others? Would you be ready to take your problem-solving skills to the next level by helping our members meet their financial obligations? [Insert name of credit union here] is looking to hire a collections officer to work out of [Enter location here]. We will compensate you well for using your interpersonal skills to assist us and our members, starting at [$00.00/hr] plus benefits.
Company Description
[Insert company description here]
This section should briefly describe the history of your credit union, your values, and what it’s like to work there. Make sure to emphasise the work culture experienced by your employees.
Example: We are a solid financial institution with a [long/decade/half century] history of serving our community. Our goal is to meet our members' financial needs with extraordinary personal service. This passion for quality and people-focused care is also evident in how we treat our employees. If you would enjoy working in a friendly and positive professional environment, please consider joining our team! In addition to [competitive pay/opportunities for advancement/great hours], we offer some great benefits including [medical/dental/vision/family coverage/gym membership/paid vacations/sundays off/any perks you offer].
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A Day in the Life of a Collections Officer
As a collections officer, you arrive each day ready for a challenge. First, you usually check on accounts you need to follow up on. You spend some time each day reviewing accounts and making recommendations for repossessions, foreclosures, charge-offs, or legal actions. You also get to play detective a little each day as you use various strategies to find members and property.
You also spend a significant amount of time on the phone coaching our members in strategies for handling their debts. You use your training, communication skills, and empathy to negotiate solutions to credit problems. Most of our members with delinquent accounts want to pay their debts, but they’re scared and overwhelmed. Often, you are able to assist them in setting up a repayment plan that works for them and leaves them breathing a sigh of relief. Most members respond well when they realize you are trying to help them and are not going to threaten or browbeat them.
You do, however, deal with angry customers from time to time. You have been well trained by us, however, in conflict resolution and de escalation techniques. You are able to handle those situations gracefully and move on with your day. On occasion, you get to leave our offices and represent [Insert name of credit union here] in small claims court.
Your work is engaging and satisfying to you. You feel good about helping our credit union stay solvent and in turn be able to serve our community, as well as helping our members get back on top of their finances.
Qualifications
- High school diploma or equivalent
- Proficiency in Microsoft Office
- Ability to type 30 WPM
A business degree or any clerical, lending, or finance experience is a plus. But, really, we will train the right person. The right candidate will be capable of performing basic math computations, such as figuring interest, to a high degree of accuracy. He or she will also communicate clearly both verbally and in writing. He or she must be able to maintain knowledge of current state and federal laws regarding the collection of debt and bankruptcy proceedings.
Work Schedule
[Add schedule here]
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