We are seekingPart-time Crisis Workers, across all our standardized shifts to respond to local and national crisis hotline calls and text messages in our PRS CrisisLink Program. If you are looking to gain experience in mental health, working with diverse populations and supporting individuals in complex life circumstances, this is an ideal position to prepare you for graduate school in Social Work, Psychology and even Genetic Counseling. The experience of providing crisis counseling is a must-have if you are looking to be a competitive graduate student in the field of mental health! Learn more about the role of Crisis Centers and the work you will support with this position here: https://youtu.be/82dAhxiKjp0
Our team of Crisis Workers are highly trained listeners with the tools to provide emotional support and crisis intervention when needed. Our organization is a member of the National Suicide Prevention Lifeline, a critical safety net for those in emotional and situational crisis.
FAQs regarding the Crisis Worker position:
What are the shift times? We are recruiting part-time workers for the following shifts on our hotline: 1st Shift 8AM-1:00PM (3x a week), 7:00AM-1:00PM (2x a week), 2nd shift 2:00PM-7:00PM (3x a week), 3:00PM-11:30PM (2x a week), 3rd shift 10:00PM-2:00AM (3x a week), 11:00PM-7:30AM (2x a week). We are also recruiting part-time workers for our chat program, 8:00PM-4:30AM (2x a week), 7:30PM-1:00AM (3x a week), 12:00AM-4:30AM (3x a week).
Do I get to choose my schedule? No, we publish a monthly schedule based on the preferences you have provided. For example, if you share your availability is Tuesday, Wednesday and Thursday, and we hire you for this availability, this will be your schedule with the exception of occasional coverage when a team member is ill or for holiday coverage. We have some flexibility for students whose schedule changes each semester, however, it is not guaranteed.
How much does the job pay? We pay a competitive starting hourly wage of $16.50 - $17.50 per hour, more depending on related experience and education.
Where do we work? Currently, all our services are being provided remotely due to COVID-19. We can train, monitor via Zoom, and take calls via our cloud phone system.
What kind of training is provided? We are first responders, so the training is intense. You will work through online training modules, through an over 200-page training manual and through live training sessions with a Supervisor. We mix all learning styles from reading, watching, and doing. You will listen to live calls and role play with our trainers before you ever take a call. Once you complete training, you will be working one on one with a trainer for the first several shifts. Our trainers can hear you and the caller and provide chat assistance and debrief every call.
How many other people will I be working with? On any given shift there are 3-5 staff. Evening shifts can support as many as 10 workers per hour. Shift Supervisors and additional Support staff are available to help through our stagnant Zoom meeting session which is open 24/7 and all workers are required to log in to.
What kinds of calls do you receive? Individuals going through any type of emotional or mental health crisis, including experiencing suicidal thoughts / ideation, depression, trauma, sexual violence, can use the chat service. Our service is open to anyone who needs us, and every call is a little bit different. Currently, many calls are about COVID-19 and the social isolation.
Do I need related experience or receive training? Previous experience is not required. We offer extensive training for a total of about 80 hours.
What characteristics do I need to be successful in this job? The most successful Crisis Workers demonstrate a sincere desire to help people in crisis either because of their own life experiences or the experiences of people they care about. Empathy, flexibility in thought, self-awareness and boundaries are critical characteristics and skills a Crisis Worker must have. Additionally, we have observed that Crisis Workers with strong distress tolerance and healthy coping skills are able to work in this environment. We use a person-centered and strengths-based approach with our clients and with our Crisis Workers and we encourage our team to constantly learn and grow.
Who is PRS?We have been recognized as one of the 50 Best Nonprofits to Work for in the U.S. We provide behavioral health, crisis intervention and suicide prevention services throughout Northern Virginia and Washington, D.C. Our vision is to change and save lives in our community by empowering hope, safety, recovery, wellness, independence, and community integration for adults living with behavioral health care challenges.