SRI Telecom
  • Atlanta, GA, USA
  • Full Time

SRI offers W-2 employment with access to a comprehensive benefits package such as 2 weeks' paid vacation, 7-paid holidays, health/dental/vision insurance, 401k, HSA and others!


Technical Analyst

Location: Atlanta, GA

Salary: Depending on Experience

Must have Neo4j specific experience

Only those with Neo4j specific experience apply

Company Information:

In the exploding business of modern telecommunications, SRI is at the forefront of this expansion by helping companies build, integrate & staff their cutting-edge networks. SRI is proud to only work with the largest service providers in the country which gives us endless opportunities for business and personal growth!

Description of Role

SRI Telecom is seeking a Technical Analyst with relevant process and service delivery experience as well as Neo4j database experience to contribute to all areas of expertise with various cross functional project teams. The Analyst will work with the Business Analyst to validate the business requirements and determine the system requirements. Must be a skillful IT professional specialized in analyzing business processes and workflows with the objective of finding out how they can be improved or automated.

Tasks

  • Work with Neo4j applications to develop visual databases.
  • Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
  • Collect and document customer and business need for process improvement and translate them into technical operational requirements
  • Facilitate process workflow with business partners to support application lifecycle from development through Implementation
  • Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed-upon service levels
  • Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
  • Team Coordination with team members, project managers, and QA team to ensure new features and bug fix results are as expected
  • Determine impact on existing applications and databases and participate in the problem resolution
  • Develop technical documentation, processes, installation procedures and service guides, assist in the development of end-to-end documentation
  • Extract reports and provide a high-level analysis on key metrics
  • Maintain a complete understanding of and adheres to all IT policies and processes
  • Other duties as assigned.

Skills & Responsibilities

  • Must have experience with Neo4j with Device Model on boarding devices to fulfill the request from Security to have all assets in the IMS
  • Previous working experience as a Business Analyst or Technical Analyst
  • BA/MA in Business Management, Information Technology, Financial Management or similar relevant filed
  • Excellent organizational and time management skills
  • Outstanding communication and presentation skills
  • Critical thinker
  • Creative problem solver
  • Great analytical skills
  • Data-driven approach

Work Schedule

  • Monday through Friday 7 am - 4 pm, Hybrid

Benefits

SRI offers W-2 employment with access to a comprehensive benefits package such as 2 weeks' paid vacation, 7-paid holidays, health/dental/vision insurance, 401k, HSA and others!

Salary

Depending on Experience

Location: Atlanta, GA

6205 Peachtree Dunwoody Rd Bldg A, Atlanta, GA

CX25

SRI Telecom
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