Security National Family of Companies
  • Murray, UT, USA
  • Full Time

Medical, Dental, Vision, Supplemental, Retirement, Paid Time Off


About Us

Our mission is simple: we want to provide the very best in Life Insurance, Mortuary, Cemetery and Mortgages. People love our products and people love working here too. We've been recognized as a "Top Workplace" for 6 years in a row.

What You'll Do

We are currently looking to full a full time Customer Service Representative, Junior Loan Processor to deliver top-notch customer service to borrowers and ensure their mortgage process goes as quickly and smoothly as possible. This is a crucial role that provides our customers with excellent communication and service from the "contact to close" phase of the loan.

  • Manage inbound and outbound phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Assist loan processors with clerical duties

What We'll Love About You

  • 1 year mortgage experience preferred
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone handling skills and active listening
  • Familiarity with CRM systems and practices
  • Ability to adapt/respond to different types of customers
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

What You'll Love About Us

  • Great Company Culture. Top Workplaces 6 years in a row
  • Rest and Relaxation. 2 weeks paid time off, 10 paid holidays, and accrued sick leave
  • Health Benefits. Medical with HSA and FSA options, dental, and vision
  • Prepare for the Future. 401(k) with company match
Security National Family of Companies
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