Reliable Parts
  • Dallas, TX, USA
  • Full Time

Company Information

Reliable Parts is a leading distributor of appliance parts in the US and Canadian markets. We have over 60 branch locations and 8 distribution centers across US and Canada. The company's vision is to provide the fastest, easiest, and best service for its customers. The company is looking for top notch team members to join the organization.


Position Purpose

The Network Engineer is responsible for multitasking daily support and project-focused initiatives involving the local and wide area networks. This includes being adept at tackling issues head-on, taking ownership through issue/project inception through to completion with minimal direction. Provide leadership and mentor team of Help Desk agents and system admins, working side-by-side with them daily. This position applies a great deal of on-the-spot critical thinking in a fast-paced environment supporting over 60 locations across the United States and Canada. Solid task management and communication skills are a must to inspire and motivate the team into action. Must be able to communicate tasks and project progress regularly without being reminded to do so.


Essential Functions

  • Manage complex networks working with core technologies, optimizing infrastructure and keep applications secure and performing efficiently
  • Lead network architecture partner on enterprise design and implementation
  • Work with network managed service provider (MSP) for adds, changes, deletes
  • Network monitoring
  • Configuring switches, firewalls and wireless devices, primarily traditional Cisco and Cisco Meraki SD-WAN architecture
  • Circuit provisioning and implementation
  • Transport security review, filtering, whitelisting, remediation, scoping
  • Medium to heavy project management, consistent follow through on assigned daily and weekly tasks
  • Conduct working sessions, meetings and phone calls necessary achieve project goals
  • Collaborate with multiple teams to define strategy, implementation and resolution
  • Translate processes into diagrams and charts that clearly articulate missions and architecture
  • Manage information upwards, downwards and sideways daily as needed
  • Accept the challenge to learn new things through varying assignments that may not be exactly in your experience and career path
  • Maintaining and enforce departmental processes, including:
    • Requirements definition
    • Regularly occurring team and project meetings
    • Expanding our knowledge base
    • Regularly occurring project and department status reporting
    • Change Management (ITSM)
    • Incident Management (ITSM)

Work Experience Requirements

  • 5+ years' work experience in in mid- to large-size enterprise Information Technology roles
  • BA in Computer Sciences or Information Systems and/or equivalent formal training and technical work experience is preferred
  • CCNP certification for network routing and switching, scaling and support is required
  • Firm understanding of client-server architectures, network principles, including but not limited to VPN, DNS, DHCP and BGP
  • Microsoft Office Suite, Visio is required
  • Familiarity with VoIP architecture, specifically Cisco Call Manager and Finesse
  • Overseeing network security and remediation
  • Evaluating and executing network changes not limited to firmware and route changes; working with vendors on complex changes
  • Troubleshooting and resolving local and wide area network issues; works collaboratively with network vendors and internal teams
  • SaaS, IaaS integration provisioning and implementation
  • Familiarity with systems monitoring tools such as Pingdom and SolarWinds
  • SaaS and IaaS service awareness including Microsoft 365, Azure, AWS, Teams, OneDrive, Zendesk or others
  • Experience working a list of tickets and using good judgement to prioritize resolutions based on most urgent business needs.
  • Experience working in virtualized data centers that utilize physical servers and virtual hosts utilizing VMWare technologies
  • Familiarity with storage solutions, including but not limited to Nimble, Tegile/TinTri, and other NAS, SAN technologies
  • Troubleshooting and resolving local and wide area network issues; works collaboratively with systems vendors and internal teams
  • Firm understanding of Microsoft Windows Server platforms, and awareness of others including Linux, Apache, SUSE, etc.
  • Keeping abreast of firmware releases, critical updates for infrastructure
  • Installing and implementing security programs, updating security certificates
  • IBM AIX and AS400 platform awareness a plus
  • Ability to get things done with limited supervision
  • Excellent communication skills, verbal and written
  • Excellent and consistent customer service
  • Critical thinking and the ability to mentor others through resolving complex problem
  • Situational leadership to motivate employees and vendors to deliver on tasks

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have regular, consistent, and predictable attendance.
  • Ability to utilize office equipment/computers
  • Remain in stationary position, often standing or sitting for prolonged periods
  • Communicate with others to exchange information
  • Work collaboratively in a team environment
  • Regularly use hands and fingers to handle, control or feel objects tools or controls
  • Regularly repeat the same movements when entering data
  • Regularly speak clearly so listeners can understand
  • Regularly understand the speech of another person
  • Frequently focus on one source of sound and ignore others
  • Frequently hear sounds and recognize the difference between them
  • Ability to travel between local locations
  • Ability to lift up to 50 pounds; reposition equipment as needed
  • Must also be able to position self to maintain equipment, including under tables and desks.
Reliable Parts
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