Red Rocks Credit Union
  • 11-Jun-2021 to 10-Aug-2021 (MST)
  • Services
  • Highlands Ranch, CO, USA
  • Full Time

Medical, dental, vision, life, short term disability, long term disability, and accidental death and personal loss are benefits that are partially or fully paid for by the Credit Union. In addition, Red Rocks offers supplemental voluntary benefits.

We are looking for a Contact Center Service Representative to join our team could that be YOU?! ... Let's find out...

  • Are you passionate about the opportunity to make a difference in a member's life through your interaction with them?
  • Do you consider yourself to be a problem solver? Translation: do you ask questions, seek resources and relentlessly investigate until you find a solution or complete a task assigned
  • Can you "roll with the punches"? - Sometimes things don't go as planned and some change is required, can you quickly adjust and refocus on the mission?
  • Are you looking for a fun and positive work environment that values team work and lets you have the weekends off? (That's right our call center is only open Monday-Friday)

If you enthusiastically answered "yes" to the questions above, this might be the contact center position for you!

What do Red Rocks Credit Union Contact Center Representatives do?

  • Deliver outstanding Member Experience by providing courteous and articulate service in both written and verbal forms via telephone and online channels.
  • Demonstrate strong analytical and problem solving skills.
  • Answer questions and share knowledge about Red Rocks Credit Union's products and services.
  • Process financial requests including: online banking assistance, stop payments, wire transfers, and other monetary transactions.
  • Engage in and identify educational and cross-selling opportunities to help our members in "Whatever Step of Their Journey They are On".

At last, the Contact Center Representative role...

  • Reports to: Director of Retail Services
  • Typically requires 6 months to 2 years of similar or related experience. If that experience is in financial services - even better, but it's not required.
  • This position typically pays between $17-$19 per hour, depending on experience.
Red Rocks Credit Union
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