- 29-Jul-2022 to 28-Aug-2022 (PST)
- Call Center
- Bothell, WA, USA
- 20.00-23.00 per hour
- Full Time
Are you looking for a fresh opportunity where you will get to help people with their financial goals? Would you like to work in an office environment with a caring, encouraging team? We may have just the job for you in our Member Call Center!
Benefits of joining the Qualstar team:
• Generous Medical, Dental, and Vision coverage
• Competitive monthly salary
• 4% match on our 401K AND Pension!
• Generous paid vacation and sick leave
• Employee discount on loan rates
• Long-Term Disability and Life Insurance
• Our incentive bonus program means you can earn even more by earning incentives every single month!
• Telecommuting benefit available as soon as 4 months, dependent on performance.
• Additional pay for occasional Saturdays (approximately 1-2 Saturdays per month).
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Qualstar Credit Union is an Equal Opportunity Employer
PRIMARY FUNCTION: Provide excellent service with a one call resolution goal, while educating members to improve their financial situation.
- Assist members with questions and transaction requests in an expedient manner.
- Creatively and conveniently solve member problems with the use of appropriate resources to ensure accuracy.
- Perform comprehensive account and service functions.
- Represent Qualstar's Service Standards with all member interactions.
- Always present a friendly, helpful and professional demeanor.
- Educate members on products and services to support their financial needs.
- Contribute to department and corporate goals.
- Perform all technical functions outlined in the Tier 1 guidelines.
- Other duties as assigned.
- Must be able to sit or stand for long periods of time.
- Must be able to use computer keyboard and mouse.
- Must be able to view computer monitor.
EDUCATION, EXPERIENCE, & SKILL REQUIREMENTS:
- High school or equivalent education required.
- Ability to communicate effectively and efficiently by phone.
- Possess a positive, cooperative attitude with a high regard for providing high quality member service.
- Advanced multitasking ability required, including use of MSOffice products and multiple PC windows.
- Typing speed of at least 25-30 wpm.
IMPORTANT: PLEASE NOTE THAT PRIOR TO AN INTERVIEW, A BACKGROUND AND CREDIT CHECK ARE CONDUCTED.