SITEC Consulting
  • Hanover, MD, USA
  • Full Time

Our comprehensive benefits package includes Medical, Dental, Vision, Paid Time Off, Federal Holidays, Bereavement, Jury Duty, Training Leave, Tuition, Training, and Educational Reimbursement, Referral and Recognition-based Bonuses, Life Insurance, AD&D, Short & Long-Term Disability, AFLAC, Legal Shield, 401(k) and matching plan, Credit Union Membership, and Competitive Salaries.


Job Summary

"None specified"

Primary Responsibilities

  • Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
  • Manages IT system infrastructure and any processes related to these systems.
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
  • Provides support for the escalation and communication of status to agency management and internal customers.
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
  • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Basic Qualifications

  • Provide support for implementation, troubleshooting and maintenance of IT systems.
  • Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems.
  • Manage the daily activities of configuration and operation of IT systems.
  • Provide assistance to users in accessing and using IT systems.
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers.
  • Optimize system operations and resource utilization and perform system capacity analysis and planning.
  • Must possess active TS/SCI security clearance.

Education and Experience Requirements

  • Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
  • Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Desired Competencies

"None specified"

Other Duties Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties and responsibilities and activities may change or be assigned at any time with or without notice.

SITEC Consulting
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