Kobelco Construction Machinery USA, Inc.
  • Katy, TX, USA
  • Full Time

Kobelco Construction Machinery in Katy, TX is looking to hire a full-time trainee Internal Service Rep to join our service training team. Are you a great listener with excellent communication skills? Do you want to develop your career with an innovative and growing heavy equipment company? If so, please read on!

This customer service position earns a competitive wage. We provide generous benefits, including medical, dental, vision, life, short- and long-term disability, accidental death disbursement, 17 days of paid time off (PTO), and a 401(k) with a company match of up to 5%. If this sounds like the right opportunity in the construction industry for you, apply today!


ABOUT KOBELCO CONSTRUCTION MACHINERY

Since 1930, we've built our excavators to be leaders in the industry, adding innovation to our machines at every turn. We specialize in manufacturing excavators and cranes for distributors in the construction industry. We are dedicated to 100% customer satisfaction, always aiming to exceed expectations. Driven by passion, we pride ourselves on quality and service. This approach has resulted in continuous growth since our founding.

Today, we're continuing our commitment to quality and innovation. In order to deliver the best to our clients, we have to hire the best! We work hard to attract and retain the kind of people who we are proud to have representing us. In addition to competitive wages and benefits, we provide a great atmosphere to work in, continual technical training, and opportunities for advancement.


A DAY IN THE LIFE OF AN INTERNAL SERVICE REP

As a trainee Internal Service Rep, you are critical to our success. During your 1 year of training, you work with your team to grow the territory by promoting and selling our machinery. Offering exceptional customer service and support, you assist with troubleshooting our heavy equipment. You learn as you go and assist your trainers when the opportunity comes up. Patient and eager to help, you troubleshoot over the phone with dealer mechanics. You are a quick learner who is always looking for ways to increase your capacity to help our clients.

You work with your field service representative, parts representative, district business manager, and the training department to provide service to clients. As you stay current with all improvements in technology and heavy equipment, you are able to effectively communicate to all personnel and ensure they have sufficient knowledge to successfully support the product. You are attentive to safety, always following proper procedures. You enjoy the opportunity to assist others and love that you have so much room for growth!


QUALIFICATIONS FOR AN INTERNAL SERVICE REP

  • High school diploma or equivalent
  • Associate degree in a technical discipline OR the equivalent work experience in a related industry
  • Experience with engine tool diagnostics
  • Willingness to relocate as territories open

A college or technical degree is preferred, but not required. This position has the potential to advance to a field service tech position. Once you become a field service tech, possible relocation may be required. Are you able to work independently as well as with a team? Can you follow instructions closely? Do you present yourself in a professional and confident manner? Are you a customer service rockstar who takes pride in a job well done? If yes, you might just be perfect for this machinery position!


WORK SCHEDULE FOR AN INTERNAL SERVICE REP

This position works full-time and will occasionally travel with our field service reps to work on heavy equipment.


ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!


Location: 77449

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Kobelco Construction Machinery USA, Inc.
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