Insource Services, Inc.
  • IT
  • Boston, MA, USA
  • Full Time

Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients' staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals. We invest in our client relationships and passionately care about the service we deliver.

Everything we do is centered on our core beliefs and we believe:

· Understanding our clients' culture and vision make us a better partner
· Our cross-content perspective adds unique value for our clients
· HR, Finance and IT start with people
· There is always more than one way to solve a problem
· In doing the right things for the right reason
· Being easy to work with is core to who we are
· Communication needs to be direct and candid
· Happy staff leads to happy clients

Position Overview:

As an Applications Specialist and Business Analyst, you will be responsible for analyzing business requirements and working with stakeholders to develop solutions that meet their needs. You will be involved in all aspects of the software development lifecycle, from gathering requirements to testing, deployment, training, and improvement. You will work closely with a variety of teams, including product development, sales, and marketing, to ensure that our applications are meeting the needs of our customers and driving business growth.

Key Responsibilities:

  • Gather and analyze business requirements from stakeholders and users
  • Develop and document functional requirements for software development projects
  • Collaborate with product development teams to ensure that software solutions meet business requirements
  • Perform user acceptance testing and ensure that applications are meeting the needs of our customers
  • Develop and deliver training to end-users on new software solutions
  • Identify and implement process improvements to increase efficiency and effectiveness of our applications


  • 2+ years of experience in a business analysis or applications specialist role
  • Strong analytical skills and attention to detail
  • Excellent communication and collaboration skills
  • Knowledge of software development lifecycle methodologies and processes
  • Experience with software testing and training end-users on new software solutions
  • Experience working in a fast-paced, dynamic environment with changing priorities and deadlines

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At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.

Insource Services, Inc.
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