- Earth City, MO, USA
- Salary
- Full Time
comprehensive - medical, dental, vision, 401k, long- and short-term disability, PTO and holiday pay
This position is responsible for the following: Receiving customer phone calls when sales representatives are out of the office; providing quotes, entering orders, assisting with warranties, and entering into the relevant system(s) pertinent notes, instructions, changes, etc.
CORE DUTIES & RESPONSIBILITIES
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Maintain an in-depth knowledge of our various products
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Quote our products
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Enter orders
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Address warranty issues
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Create and move accounts in SalesLogix and ASIS (AS proprietary order system)
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Process returned goods paperwork (RGAs)
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Provide general customer service to internal and external customers
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Generate a late order report 3 times per week
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Back-up receptionist and/or filing
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Other duties as assigned (including sales for select customer service reps)
QUALIFICATIONS & REQUIREMENTS
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Minimum of 2 years B2B Customer Service
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High school diploma or equivalent (some college preferred)
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Ability to handle conflict in a professional manner and make a good impression
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Speak well on the phone, and work at your desk for hours at a time
INTER-RELATIONSHIPS
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Works with Sales team, Quality Assurance, Marketing, and Manufacturing departments
DESIRED TRAITS
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Ability to effectively handle frustrated parties and objections
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Strong interpersonal skills
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Ability to mirror customer style
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Attention to detail
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Good listener
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Excellent telephone voice and telephone skills
WORKING CONDITIONS & PHYSICAL DEMANDS
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Extensive telephone work required
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Professional office environment, casual attire
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Office hours of 8:00 am-5:00 pm (or other as arranged) with one hour for lunch, Monday through Friday
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Apply Now
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