Automation Service
  • Earth City, MO, USA
  • Salary
  • Full Time

comprehensive - medical, dental, vision, 401k, long- and short-term disability, PTO and holiday pay


This position is responsible for the following: Receiving customer phone calls when sales representatives are out of the office; providing quotes, entering orders, assisting with warranties, and entering into the relevant system(s) pertinent notes, instructions, changes, etc.
CORE DUTIES & RESPONSIBILITIES
  • Maintain an in-depth knowledge of our various products
  • Quote our products
  • Enter orders
  • Address warranty issues
  • Create and move accounts in SalesLogix and ASIS (AS proprietary order system)
  • Process returned goods paperwork (RGAs)
  • Provide general customer service to internal and external customers
  • Generate a late order report 3 times per week
  • Back-up receptionist and/or filing
  • Other duties as assigned (including sales for select customer service reps)
QUALIFICATIONS & REQUIREMENTS
  • Minimum of 2 years B2B Customer Service
  • High school diploma or equivalent (some college preferred)
  • Ability to handle conflict in a professional manner and make a good impression
  • Speak well on the phone, and work at your desk for hours at a time
INTER-RELATIONSHIPS
  • Works with Sales team, Quality Assurance, Marketing, and Manufacturing departments
DESIRED TRAITS
  • Ability to effectively handle frustrated parties and objections
  • Strong interpersonal skills
  • Ability to mirror customer style
  • Attention to detail
  • Good listener
  • Excellent telephone voice and telephone skills
WORKING CONDITIONS & PHYSICAL DEMANDS
  • Extensive telephone work required
  • Professional office environment, casual attire
  • Office hours of 8:00 am-5:00 pm (or other as arranged) with one hour for lunch, Monday through Friday
Automation Service
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