Bilingual Customer Assistance Representative
It's dark, they're alone, and their car won't start. Be the comforting voice they need.
Work from Home - Canada
Application Closing Date:
In this fast-paced and time sensitive role, you will dispatch boosts, tows, tire changes, unlock services and more across continental North America. As a member of our Bilingual Roadside Assistance team, when a vehicle breaks down or malfunctions, customers will call us for your help. They may be stuck on a busy highway, in the middle of an intersection, in a parking lot, or even in their driveway! You will make sure they are safe, actively listen to their concerns, determine and map their exact location, and dispatch a service provider as quickly as possible to help them. It's more than just a conversation, you are solving their problems and making their day better!
We provide expert assistance for moments that matter.
Assistance Services Group (ASG) is committed to building positive and lasting relationships with our clients' customers, employees and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it's car trouble in the middle of nowhere, or a child's fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
We believe in relationships, value, change and YOU.
A Day in the Life of a Bilingual Customer Assistance Representative
No need to drive to work, no matter the weather you're already there! At the start of your shift, you log in, make sure your system is connected, check your emails, and then be ready to start taking calls. You will get calls about everything from short basic service dispatches to longer, more complex situations that will need all of your problem-solving abilities.
You will focus on one customer at a time, listen as they describe their situation, then use your strong customer service skills and empathy to build trust and keep your customer calm. You will document all necessary details to ensure efficient service with minimal delays. You'll have access to a network of service providers, online resource knowledge bank, our customized suite of technology and an experienced team ready to support you in the comfort of your home.
There is a lot to learn and always something to do, you have to give it time. It's OK if you don't know everything! If you need help, just ask, someone will know the answer. On breaks you can go outside, let the dog out, or just relax.
- High School Diploma or GED
- Minimum of 6 months of Customer Service experience
- Able to work varying shifts in our 24/7 operation mornings, afternoons, evenings and overnight shifts, including weekends and statutory holidays
- Dedicated, quiet office space in your home with high-speed internet and a feature-free landline
- Ability to work independently with minimal supervision
- Ability to read, write and speak in English and French
What we provide:
- Technology Suite (Computer, Monitors, Headsets, etc.)
- Paid training and vacation
- Comprehensive Benefits Package & RRSP Program
- Employee Assistance Program
- Complimentary Roadside Assistance and various corporate discounts
- Bilingual Premium of $2.50 per hour
Your future is calling - Join Our Team!
LOVE YOUR CAREER!
ASG is pleased to accommodate individual needs within the recruitment process. If you require accommodation at any time throughout the recruitment process, please let us know.