Customer Service/ Sales Rep

We are looking for a high-energy, sales-oriented individual who loves technology, computers, and gaming! We are hiring for our online sales & customer service division at our corporate offices located in Lincoln, Nebraska. Come join our amazing team, sharing your passion for computers, technology, and gaming with others! Working at XOTIC PC is a whole different lifestyle. Whatever you do here, you play a part in creating the most amazing technology experience in the universe as you help people experience amazing new heights of fun and productivity. You could call it work, or you could call it enlightenment. We call it doing what we love! This position will be working our 4-Day Work Week Schedule M-F!

About Us

XOTIC PC was founded in 1999 with offices in Lincoln Nebraska that builds computers and laptops for every use. We specialize in high-performance & gaming computers but build computers for every use. Being an e-commerce company we service customers worldwide daily. More importantly, our goal is to help our clients solve their problems and provide an unforgettable experience.

A Day In The Life As a Customer Service/Sales Rep

Working at XOTIC PC can be summed up with one word: Awesome! Yes, this job does include answering the phone, but XOTIC PC is not a boring, high-pressure call center. Our team is focused on solving problems and providing excellent service to our customers, but that doesn't mean that we can't have fun doing it. The positive attitude of the people you will work with will make it almost impossible for you to have a bad day. Our employees love the family environment so much that they rarely leave us, resulting in an insanely low turnover rate. What's more, XOTIC PC provides excellent growth opportunities for our employees as you'll have the opportunity to work and collaborate with some of the smartest tech people in Lincoln.

You'll be engaging with and talking to customers over the phone, in chat, and email. Working for XOTIC PC is like being part of a family. Regular luncheons and group activities bring everyone together. The Online Sales & Customer Service role with XOTIC PC is more than just a job, it's a career. We sell computers, security, and support services for home & business users. Primary responsibilities include educating customers, selling, and closing deals. Working in customer service allows you to do lots of different things. Don't fear the unknown, our training is excellent and we will get you up to speed in no time.

What you need to be qualified for this position

To be qualified for this job, you've got to have a positive and caring attitude. You'll be engaging with our highly valued customers daily, so it is vital that you can show them how much we care. While you are talking to them, you'll also be selling them our services, so sales skills are a must. You'll need to know how to use the tools of the trade, which means phone skills, computer skills, and the ability to use technology and/or gaming. And finally, since it isn't likely that you have used all the systems that your new job will require, you've got to be willing to jump in and learn how to use our systems and provide feedback on things that we can improve.

WHAT ATTRIBUTES ARE WE LOOKING FOR?

Have a work hard until you get it done attitude
Be goal-oriented, hardworking, and persistent with high expectations for yourself
Be a self-starter who can turn coaching into results
Be able to explain our products and technology to people who are unfamiliar with it.
Background with computers and gaming preferred*
Strong Communicator - This job is about communicating well with other people both verbally and in writing. Communication is about listening, and then clearly authentically articulating ideas and information. Building relationships with the end customer. We encourage you to use humor, humility, visual content, and storytelling to create active engagement from our customers.
Master of Simplicity - When a customer makes the effort to reach out and ask for help, it's the Customer Service job to quickly assess the problem, sort it all out, and then present the customer with the simplest answer possible or transfer it to the next Tier of Support for proper handling.
Empathetic - willingness to understand another person's experience and see it through their eyes
Typing - Can type 40+ WPM. With most of the job being done over email/chat, we need someone who can type fast.
Must be at least 18 years old
2-4 years of Sales Experience preferred (specifically phone/gaming sales)
Local candidates only
Must have a high school or equivalent education

WANT TO GET AN INTERVIEW FAST?

Send us a video answering the following:

Who you are and a little about yourself.
Why do you want to work for XOTIC PC
Why we should hire you instead of someone else?
Your video should be two minutes or less.

Please record and send your video to management@xoticpc.com in addition to filling out your application. You can also use Youtube or Instagram on your mobile device to record a video and send us a link to your unlisted video.

What We Offer

4 Day Work Week
PTO accrual starts on day 1
Regular company luncheons
Fantastic Culture - We Love our employees. We Work Hard and Play Hard. You are treated like a person and part of the family not just a number or "another employee"
Quality Training
Employee discounts on merchandise
Casual work atmosphere
All customer service is conducted online or by telephone
Growth opportunities
Family-owned and operated

We are committed to equal employment opportunity and employ individuals without regard to any legally recognized protected class including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, and physical or mental disability or any other protected class under federal, state or local law.

Benefits:

401(k)
401(k) matching
Dental Insurance
Health insurance
Paid time off
Vision insurance
Aflac loss of pay insurance
Company discounts

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