Wulco, Inc.
  • Cincinnati, OH, USA
  • 18-20 per hour
  • Hourly
  • Full Time

Full healthcare benefits on day 1, a free medical insurance option, PTO accrual program, paid holidays, employee referral program, retirement benefits w/ a company match, temperature controlled environment and MORE!


JOB DESCRIPTION / RESPONSIBILITIES

Position Responsibilities:

  • Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
  • Handles inbound sales lead calls to convert calls into sales.
  • Processes customer's purchase orders.
  • Tracks stock levels.
  • Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
  • Communicating with customers using phone and email.
  • Understand each customer's needs to provide an effective solutions
  • Builds and maintains customer relationships.
  • Prepares reports of business transactions.
  • Enters new customer data and other sales data for current customers into computer database.
  • Works with outside sales representatives to keep account activities and literature up to date.
  • Investigates and resolves customer problems with deliveries.

Requirements:

  • Team orientated and customer service
  • Proactive communication
  • Mastery of excel
  • Attention to detail
  • Organizational skills
  • The ability to multitask
  • Enthusiasm, written and verbal communication skills.
  • Previous experience in an Customer Service position is a plus.

REPORTS TO:

Customer Service Manager

Wulco, Inc.
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