Utility Supply and Construction Company
  • Reed City, MI, USA
  • Full Time

Medical, Dental, Vision, Company Paid Life Insurance, 401(k) employer contribution, Optional Short and Long Term Disability, Vacation time, Paid holidays , Paid sick time

We are seeking an energetic, team oriented individual to join our growing team as a Customer Service Representative.

The principal duties and responsibilities of the Customer Service Rep consists of, but are not limited to, the following:

  • Develop positive relationships with customers
  • Act in a support role to the account manager and in handling customer's individual needs
  • Assist Outside Sales and Account Manager in their ability to generate new business by facilitating excellent customer relationship management with existing and potential new customers
  • Assist Account Manager in resolving conflicts and provide solutions in to customers in a timely manner
  • Generate Open Order Report to provide customer with order status as needed
  • Assist Account Manager in resolving cost corrections and other administrative functions as needed
  • Work efficiently and cooperatively with all pertinent PLS departments
  • Be proficient in all aspects of PLS' P21 ERP system
  • Stay current on industry trends and best practices
  • Act within the letter and spirit of the laws of the United States, the States and municipalities in which The Power Line Supply Company operates
  • Ensure your availability to respond to Storm or Emergency work that may occur from time to time for proper support of customer's needs.


  • Preferred - Associates Degree in Business Administration, Marketing, or a related field
  • Hands on experience in sales and a proven track record of delivering an excellent customer experience
  • Knowledge of CRM software and MS Office (MS Excel in particular)
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • An ability to deliver projects and answer inquiries on time
  • Business acumen with a problem-solving attitude
  • Excellent planning and organizational skills
Utility Supply and Construction Company
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