TRIGO Global Quality Solutions
  • Findlay, OH, USA
  • Salary
  • Full Time

Medical, Dental, Vision, STD, LTD, Life Insurance, Bonus Potential, Vacation Pay, Holiday Pay

Site Manager


Overall missions

Ensuring client overall satisfaction by addressing their needs quickly and effectively

Optimizing site performance and mission efficiency

Organizing & coordinating teams at site level to fulfill missions, managing the site teams and ensuring good social climate on the site

Preparing sites and teams for Technical resource requirements

Role will require travel throughout the area at various sites


Client relationship & Business development

  • Being the Trigo face of on the site, guaranteeing client satisfaction and building a solid relationship with them (incl. support to claim management)
  • Ensuring clear and transparent communication to the client : sending the reporting in time with accurate information, building on regular client meetings (incl. reviewing planning & upcoming activities with them)
  • Developing business with existing clients on farming, and up-selling (support provided by Sales for the quotation preparation and/or negotiation)
  • Providing site information on new client opportunities to Sales teams, and providing them insight for the quotations
  • Monitoring competition (services, prices...) at site level
  • Contributing to and/or making proper quotations


  • Ensuring Health & Safety of employees on site (incl. PPE, ergonomics, site evacuation, working area...)
  • Estimating mission costs the most accurately possible, building on as much information as possible
  • Making sure that all required information for contracts and traceability (site and customer record documents, risk analysis) and instructions are well documented, on time, with up-to-date information
  • Making sure operational management tools, monitoring tools (incl. dashboards) are up-to-date, with accurate information
  • Ensuring "0 defect" in the mission (either 0 ppm or as per agreed upon in contract terms) relying on the PIC/TRIGO quality tools, standards, QMS and audits
  • Making sure missions are delivered efficiently: estimating cycle time / pph and downtime during the sales phase, monitoring efficiently during mission execution and making sure inspectors know the WI
  • Ensuring continuous improvement to optimize services provided and site efficiency
    • Incl. collecting client and staff suggestions and reporting them to management
  • Supporting invoicing & cash collection processes

Organization & management

  • Ensuring staff availability and qualifications to perform the missions (current and upcoming), and contributing to cross-site resource allocation
    • Incl. managing temp staff contracts, and making sure that the wages are consistent with the staff's working time
  • Developing & retaining teams (whether PIC/TRIGO or temps), and ensuring team induction / site orientation & training (incl. at mission start), and audits
    • Incl. ensuring personnel assessment,
    • Incl. participating to disciplinary meetings if any
  • Pulling the adapted resources / competences / tools on missions, in order to meet clients' expectations (incl. being involved in the recruiting process)
  • Animating and motivating the site teams, ensuring the team's safety and ensuring good social climate on the site
    • Incl. ensuring communication of corporate information to the teams, and communicating the teams' proposals / questions to upper management


  • Analyzing technical requirements for customers missions (existing or upcoming) incl. required investments
  • Pulling technical resources when needed to anticipate and fully address client needs (whether with external or internal expertise)
  • Supporting development of technical expertise at site level


Team of approx

  • Operations staff: Team Leaders, Operators
  • Management staff: Site Assistant, Deputy Site Manager
  • Technical staff: Quality Engineers, Technicians

Works with

Internal interfaces

External interfaces

Regional / General Manager

Operations Manager

Technical department

Quality Department

HR / Safety

Sales (Key Account Managers, Sales Account Managers)


Finance (Controlling, Cash collection...)


Client (Auto Quality departments OEM & final assemblers)

Temp agencies

Knowledge, skills, abilities

Hard skills

Values & attitudes

Full proficiency in local language

Proficiency in English

Computer skills Pack Office

Computer skills Other software

Global team spirit

Team player




Resilient to pressure

Customer focused

Client oriented

Reliable & trustworthy


Takes Initiative



Work experience

Overall recommendations

Other points

  • 4/5 years of work experience in a technical environment
  • Operational background with overview capabilities
  • Management responsibilities (operational and HR)
  • Exposed to client relationship

Education background

Overall recommendations

Other points

  • 2/3 years of higher education at least, incl. technical component

Only qualified applicants will be selected. No phone calls please. At this time Trigo Global Quality will not offer or commence ("sponsor") an immigration case in order to employ you (for example, H-1B, TN, OP-T VISAs or other employment-based immigration case). This is sometimes called "sponsorship" for an employment-based visa status. Qualified candidates may apply directly on our site at:

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions
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