SUMMARY

Shift Supervisors will oversee designated operations of the shelter, supervising a team of Residential Aides and working in coordination with Social Services, Maintenance and Security Staff.

LOCATION: New York

DUTIES AND RESPONSIBILITIES

• Provide consistent supervision and support to Residential Aides to ensure safe and efficient provision of services to all clients and staff.
• Oversee all shelter operational tasks during operating hours including bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, daily dorm inspections, facility logbook, incident submission, etc.
• Ensure all clients have timely access to client services (meals, laundry, toiletries, medications, etc.)
• Meet regularly with staff to discuss assignments and keep them informed of current and updated policies and procedures.
• Create and coordinate the schedules of the shelter support staff to ensure there is 24-hour/7 days a week coverage at the facility.
• Meet regularly with staff to discuss assignments and keep them informed of current and updated policies and procedures.
• Overseeing social services operations and seamless transitions from one shift to the next.
• Provide coverage for shelter support staff as needed.
• On call 24/7 to respond to emergencies.
• Perform other job-related duties as assigned to ensure continuous operations.

EDUCATION AND EXPERIENCE

Bachelor's degree or equivalent job experience with a minimum of one year of supervisory experience working in the field of social service, housing, or emergency shelters.

KNOWLEDGE AND SKILLS

• Proficiency in English required.
• Multi-lingual and Spanish proficiency preferred.
• Strong communication and writing skills.
• Ability to manage time effectively, multi-task, and determine priorities.
• Proficient in utilizing Microsoft Excel™, Power Point™, Word™, and Outlook 360™
• Ability to work flexible hours to support 24/7/365 shelter operations.

ABOUT US

The Workforce Group (WFG) is a Great Place to Work®-Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.