The Workforce Group
  • New York, NY, USA
  • Other


Shift Supervisors will oversee designated operations of the shelter, supervising a team of Residential Aides and working in coordination with Social Services, Maintenance and Security Staff.



  • Provide consistent supervision and support to Residential Aides to ensure safe and efficient provision of services to all clients and staff.
  • Oversee all shelter operational tasks during operating hours including bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, daily dorm inspections, facility logbook, incident submission, etc.
  • Ensure all clients have timely access to client services (meals, laundry, toiletries, medications, etc.)
  • Meet regularly with staff to discuss assignments and keep them informed of current and updated policies and procedures.
  • Create and coordinate the schedules of the shelter support staff to ensure there is 24-hour/7 days a week coverage at the facility.
  • Meet regularly with staff to discuss assignments and keep them informed of current and updated policies and procedures.
  • Overseeing social services operations and seamless transitions from one shift to the next.
  • Provide coverage for shelter support staff as needed.
  • On call 24/7 to respond to emergencies.
  • Perform other job-related duties as assigned to ensure continuous operations.


Bachelor's degree or equivalent job experience with a minimum of one year of supervisory experience working in the field of social service, housing, or emergency shelters.


  • Proficiency in English required.
  • Multi-lingual and Spanish proficiency preferred.
  • Strong communication and writing skills.
  • Ability to manage time effectively, multi-task, and determine priorities.
  • Proficient in utilizing Microsoft Excel™, Power Point™, Word™, and Outlook 360™
  • Ability to work flexible hours to support 24/7/365 shelter operations.


The Workforce Group (WFG) is a Great Place to Work®-Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

Job Types: Full-time, Contract

Salary: $35.00 - $40.00 per hour


  • 12 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Overnight shift
  • Weekend availability

Ability to commute/relocate:

  • New York State: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)
The Workforce Group
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