The Beach House
  • 02-Mar-2021 to 31-May-2021 (EST)
  • Guest Services
  • Hilton Head Island, SC, USA
  • 13.00-15.00
  • Hourly
  • Full Time

Medical, Dental, Vision, Supplemental Offerings, PTO, Holiday Pay, 401(k)


Beach House is looking for a Front Desk Agent to give an excellent customer service experience to our guests. This Agent must also be willing to learn the overnight Audit position in the event they are occasionally needed to fill in in the evening.

Responsibilities include checking in guests, handling their requests, and taking reservations. Ultimately you will provide memorable customer service to guests and keep the front desk and accounting operations running smoothly.

Responsibilities:

  • Check in guests, answer phones, and take reservations
  • Respond to guest requests, complaints, and emergencies
  • Handle end-of-day bookkeeping, auditing, and reconcile accounts
  • Investigate and resolve out of balance accounts
  • Keep accurate financial records and ledgers
  • Complete all end-of-day tasks
  • Deliver great customer service

Requirements:

  • Night Audit experience, or similar role, preferably in a hotel or resort
  • Experience with accounting
  • Excellent math skills
  • An eye for detail
  • Good problem solving skills
  • Exceptional customer service delivery
  • Ability to multi-task
  • Strong written and verbal communication
  • Availability to work overnight, typically 11pm-7am
The Beach House
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