Southlake Orthopaedics has an opening for a full-time Therapy Care Coordinator at our busy and very fast paced orthopaedic clinic. The Therapy Care Coordinator supports physical and occupational therapy by overseeing and coordinating all therapy orders/scripts. The Therapy Care Coordinator plays a vital role in helping patients find the best option for attending therapy once their physician has deemed it necessary.

Responsibilities and Duties

• Greet any patient with a therapy order/script and escort them to the therapy department to tour the facilities and introduce to the therapy staff.
• Schedule patients for therapy. If the patient is unable to attend therapy at a Southlake clinic, the Therapy Care Coordinator will help find a location that is acceptable to the patient and get the appointment scheduled.
• Coordinate with the Therapy department to assist with any duties that can be performed for the department; though not to interfere with patient services.
• Administration of the patient therapy script que and pending insurance verifications and authorizations.
• Complete patient reminder calls, reschedule patient appointments, and maintain patient call logs.
• Verify insurance benefits and authorizations.
• Update and maintain all required systems and spreadsheets.
• Maintains patient confidence and protects operations by keeping information confidential.

Qualifications and Skills

• High school diploma or equivalent
• Candidate must possess a strong attention to detail, have the ability to multi-task, and be service-oriented
• Ability to project a professional image
• Working knowledge of personal computer and software applications used in job functions
• Ability to make independent decisions when circumstances warrant

As a member of the Southlake team you can expect:

• Generous Paid Time Off based on years of service
• Health & Welfare benefits starting the first of the month following your date of hire:
  • BCBS Medical
  • Dental
  • Vision
  • Company paid Life Insurance
  • Voluntary Life, Accident, Cancer, and Critical Illness coverage
  • Employee Assistance Program
• 401(k) plan after one year of employment
• Referral Bonus program
• Monday - Friday schedule for most roles

You must be able to pass a pre-employment background check and drug test for employment at Southlake Orthopaedics. Any job offer will be contingent on the results of such background check and drug test.