Southlake Orthopaedics
  • Hoover, AL, USA
  • Full Time

Medical, Dental, Vision, Life, 401(k) with profit sharing

Southlake Orthopaedics has an opening for a full-time Call Center Representative at our Hoover location, which is a busy and very fast paced clinic. The position is Monday - Friday, 8am to 5pm. The ideal candidate should be courteous, professional, organized, engaging, and friendly.

Responsibilities and Duties

  • Work in a fast-paced call center environment, promptly accepting incoming calls in a professional and courteous manner.
  • Schedule appointments electronically for new and established patients, collect and input information into Southlake's Electronic Medical Records (EHR) system while maintaining a high degree of accuracy.
  • Verify patient demographics and insurance coverage, data entry.
  • Work independently to resolve patient and provider questions related to patient care referrals, pre-authorization/pre-certification, and insurance verifications.
  • Identify and escalate priority issues appropriately.
  • Establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers, demonstrating the highest level of commitment and compassion in all such interactions.
  • Possess and display excellent written and verbal communication skills with the ability to convey information in a clear, focused, and concise manner.
  • Demonstrate strong telephone communication skills and etiquette.
  • Maintain composure during moments of stress and maintain a helpful disposition at all times.
  • Respond to patient questions and concerns regarding services and billing
  • Ensure insurance referrals are obtained from the referring/primary doctor

Qualifications and Skills

  • High school diploma or equivalent
  • Knowledge of Greenway EHR (preferred but not required)
  • 1 year of customer experience required, 6 months in a medical office setting preferred
  • Call center experience highly preferred
  • Candidate must possess a strong attention to detail, have the ability to multi-task, and be service-oriented

As a member of the Southlake team you can expect:

  • Generous Paid Time Off based on years of service
  • Health & Welfare benefits starting the first of the month following your date of hire:
    • BCBS Medical
    • Dental
    • Vision
    • Company paid Life Insurance
    • Voluntary Life, Accident, Cancer, and Critical Illness coverage
    • Employee Assistance Program
  • 401(k) plan after one year of employment
  • Referral Bonus program
  • Monday - Friday schedule for most roles

You must be able to pass a pre-employment background check and drug test for employment at Southlake Orthopaedics. Any job offer will be contingent on the results of such background check and drug test.

Southlake Orthopaedics
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