Smarty
  • Provo, UT, USA
  • $40-50K depending on experience.
  • Salary
  • Full Time

100% paid health, dental and basic life insurance premiums & many other amazing company benefits and perks!


Who We Are

Would you like to work for the best company ever? Since our founding in 2011, Smarty has become a recognized industry leader in location data intelligence. We provide enterprise-grade SaaS solutions for address validation, geocoding, and data enrichment around the world. If that went right over your head, that's okay. This is probably still the best job you will ever apply for-we are pretty certain of that. We'll treat you so well, you will want to stick around forever!

Who We Are Looking For

We have an immediate opening for a Technical Support Representative. Your primary responsibility will be to help current and prospective customers understand how to use our best-in-class SaaS products and resolve any technical or billing issues they have. We are passionate about delighting customers, so if you like to make people happy, this job will make you happy. If you don't really love working with customers, even the occasional grumpy one, then this is probably not the right fit for you.

We also need people who are techie at heart. We are looking for people who can learn all about our Saas products quickly and be able to discuss them with people in a clear, concise way, both in writing and over the phone.

We genuinely LOVE to be together in the office. This position will be working in the office.

Last but not least, if you don't like to have fun-then do not apply. Yes, you heard that right. DO NOT APPLY if you like your typical 9-5 job where you eat a soggy tuna fish sandwich by yourself in a cubicle. We work hard, and we play hard. We believe if you aren't enjoying yourself, then you're working all wrong!

RESPONSIBILITIES

  • Have fun! Enjoy the interactions with our customers and your co-workers.
  • Become a subject matter expert on all of Smarty's SaaS offerings to better understand customer needs and see potential opportunities to meet those needs.
  • Quickly respond to incoming phone calls, emails, and chats from current and prospective customers.
  • Successfully resolve any problems the customer is facing, and delight them in the process.
  • Consistently receive high satisfaction scores from the customers you interact with.
  • Participate in company cultural initiatives and training, including Arbinger, Crucial Conversations, Getting Things Done (GTD), etc., and apply the learned principles in your work and in your interactions with others.

REQUIREMENTS

  • Preferred: Associate's degree in IT (or computer-related field)
  • Preferred: Some experience with coding languages, especially JavaScript (technically ECMAScript now)
  • Ability to learn technical concepts and vocabulary
  • Ability to learn about and thoroughly understand API-based products
  • Ability to quickly and thoroughly diagnose a customer's problem, and provide excellent guidance in helping the customer resolve their problem
  • Ability to delight customers in their interactions with you
  • Strong, consistent drive to make an impact and provide results
  • Strong communication skills, including written, verbal, and presentation
  • Strong ability to calmly work with many different kinds of people, including the occasional customer who is frustrated
  • Did we mention having fun? Work hard, master your craft, and enjoy the experience along the way.

COMPENSATION, BENEFITS AND PERKS

  • Compensation $40-50K depending on experience.
  • 100% paid health, dental and basic life insurance premiums.
  • Generous PTO benefits that grows with tenure.
  • 401k retirement plan with matching.
  • Employee Assistance Program.
  • Ongoing training for professional and career development.
  • Great workplace and the tools to accomplish the work.
  • Adjustable standing desks.
  • Drinks, snacks, team building lunches & activities.
  • In office chiropractic services.
  • Many other perks, including periodic company retreats and trips to very fun places.

To Apply:

Sounds too good to be true? Apply and find out for yourself.

  • Apply at: https://www.applicantpro.com/openings/smarty/jobs
  • For more information about the company, please visit us at www.smarty.com.

We are an Equal Opportunity Employer and we require all candidates (that receive and accept employment offers) to complete a background check.

Smarty
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