ABOUT SGA
S. Groner Associates, Inc. (SGA) is a small but passionate social marketing firm focusing on environmental and community-based issues. We work to improve communities, reduce pollution and build public/private partnerships to achieve our goals. Our success is based on a unique grassroots approach, our collective passion and commitment, and the individual talents of our diverse team. Please get to know us a little better by visiting us at www.SGAmarketing.com

Position Summary:

A Telephone Outreach Specialist (T-OS) ) is a part-time or full-time, hourly worker who serves as a support for out-of-office work. This work can be done remotely, provided the T-OS has a suitable location to conduct phone calls.

The T-OS is expected to:

• Conduct phone and email communication tasks within a project plan to meet client goals.
• Effectively support Project Associates (PAs) and Project Coordinators (PCs) with remote tasks and outreach activities, including phone calls and emails to program partners.

QUALIFICATIONS

General Skills:

• Available to work during regular business hours (9 am-5 pm PT)
• Ability to professionally and confidently conduct phone communications, including cold calling businesses and individuals
• Attention to detail and ability to complete detail-oriented tasks with minimal oversight
• Effectively manage multiple tasks and deadlines at a time
• Ability to balance efficiency with effectiveness and quality (professional judgment)
• Promptly and effectively communicate the need for clarification, deadline extensions, etc.
• Translate feedback into self-improvement and growth

Preferred skills:

• Proficiency with Google Suite (Sheets, Drive, Calendar)
• Bilingual proficiency (Spanish, Chinese, Korean, Filipino, or Vietnamese)
• Proficiency or experience working with the Asana project management system

Workload:

• Minimum: 15-20 hours per week
• Flexible hours, but most of the work must occur during the hours of 9 am - 5 pm PT Monday-Friday

Education and Experience:

• Open to all levels of education. Current college students or recent graduates are advantageous.
• 1-2 years of customer-facing work experience (e.g., customer service rep, receptionist, call center operator/rep), highly preferable.

To apply, please submit the following:

1. Cover letter (including why you would be a good fit at SGA)
2. Resume