SESLOC Federal Credit Union
  • San Luis Obispo, CA, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, Life, ADD, LTD, Flex 125, Vacation, Sick, Holiday, 401(k) + Match, friendly employee work environment.

SESLOC Federal Credit Union is seeking a Loan Servicing Administrator to oversee and guide the daily operations of boarding and servicing consumer and residential mortgage loans. Provide quality control oversight of department transactions to ensure accuracy and efficiency in loan boarding activities and other loan servicing areas to ensure adherence to established service standards and compliance requirements. Provide leadership to the loan servicing team by demonstrating effective problem solving, decision making, coaching, communication skills on a daily basis, setting a positive example for team members. Perform loan servicing responsibilities as needed.

Typical Duties Include:

  • Assist in overseeing the Credit Union Loan Servicing functions by establishing and updating policies and procedures in compliance with applicable Federal, State, NCUA, CFPB, Government Sponsor Enterprises, Investors and other agency regulations and standards.
  • Responsible for the compliance, accuracy, and efficiency of all consumer and mortgage loan servicing functions from new loan set up, payment processing, escrow administration, insurance tracking, ARM adjustments, statements, payoffs, lien releases, loan modifications, subordinations, re-conveyances and all servicing reporting activities.
  • Help establish service level goals and ensure servicing is accurate, complete, and timely.
  • Research and make recommendations regarding complex or unique loan servicing requests; assist team members with routine and complex servicing tasks.
  • Ensures that personnel are well-trained. Identifies training needs and develops appropriate training programs. Conducts training sessions and cross-trains as appropriate.
  • Assists with the oversight of the mortgage sub-servicer.
  • Assist in overseeing the loan insurance premiums and real estate taxes are paid, documentation is complete and records are maintained accurately.
  • Monitor Fire and Flood Tracking insurance for all loan types to ensure the credit union remains compliant in these areas at all times.
  • Assist in overseeing the processing of any loan extension or skip payments for all loan types.
  • Tracks daily workflow for each staff member of the loan servicing department.


High School Diploma and 3 to 5 years' loan servicing experience or equivalent combination of education and experience including time spent in preparatory positions. A minimum of 3 years' mortgage servicing experience is required. Specific knowledge of loan servicing processes, procedures, investor requirements (i.e. Fannie Mae and Freddie Mac) and regulations. Symitar, Mortgage Servicer, and FICS, knowledge and experience preferred.

SESLOC has a collegial work environment with a keen focus on training and development. In addition we offer competitive compensation and excellent benefits including fully paid employee health, dental and vision; vacation, sick, holiday time off; and a 401k with generous employer match.


SESLOC Federal Credit Union
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