Samaritans Hope
  • Boston, MA, USA
  • 48000 per year
  • Salary
  • Full Time


Samaritans, Inc

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans' purpose is to alleviate despair, isolation, distress, and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to support those impacted by a suicide loss. For nearly 50 years, Samaritans volunteers - selected, trained and supported by a dedicated professional staff - have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well. This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day.


One of Samaritans' core programs is Community Education and Outreach (CEO). This branch of the organization serves to educate the public about suicide prevention and awareness through workshops, trainings, and community events. These are provided for any group, including, but not limited to youth, adults, and older adults. Workshops occur in a variety of settings, such as schools, corporations, non-profit organizations, and many others. Workshops are tailored to the individual groups, and generally provide the following information related to suicide prevention and awareness:

  • Tools on how to best support someone that may be in a crisis, focusing on active listening, asking questions, asking about suicide, and getting them help
  • Facts, figures, and myths of suicide
  • Risk factors, warning signs, protective factors, and self-care
  • Providing Samaritans' resources and information on how to access them

The Coordinator's role is to provide comprehensive logistical and administrative support to the Community Education and Outreach program. This role presents an opportunity for a compassionate and empathetic individual to utilize detail-oriented and multi-tasking skills to help ensure efficient operations and greater success in one of our core programs.


  • Establish and maintain a training calendar and provide calendar management for CEO department
  • Prioritize and respond to inquiries and requests for CEO workshops via email and phone while troubleshooting schedule conflicts
  • Work with trainers to ensure all workshops are staffed appropriately
  • Complete a variety of administrative tasks including inputting data into Salesforce and maintaining contact lists
  • Provide logistical, administrative and technological support for CEO workshops and events
  • Manage inventory of educational materials
  • Maintain and report appropriate statistics on Community Education & Outreach programs

WORK SCHEDULE: Monday to Friday, Hybrid (2 days in the office and 3 days remote)

REPORTS TO: Senior Director, Community Education and Outreach


  • Minimum 2 years of professional experience
  • Experience in human services a plus
  • Proficient computer skills, including Microsoft Office (Excel, Word, PowerPoint and Outlook) and Zoom
  • Database experience with Salesforce or other CRM desired
  • Essential skills for success in this role include:
    • Ability to communicate, relate and interact effectively with others at all levels within and outside the organization
    • Ability to work with sensitive information and maintain confidentiality
    • Must be highly relational and adept at interacting with others over the phone, on zoom, or via email
    • Highly organized with strong planning skills required
    • Ability to multi-task and remain flexible with competing priorities
    • High degree of attention to detail and ability to accomplish tasks in timely manner
    • Willingness to learn new information
    • Must be able to work independently and collaboratively


  • Minimum starting salary is $48,000 and will be set based on experience and skill set
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

Samaritans' employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

Samaritans Hope
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