Saint Peter's Healthcare System
  • New Brunswick, NJ, USA
  • Full Time

The Patient Liaison Provides a friendly welcome and assistance with the department's processes that are essential to our mission. Recognizes individuals in need, provides information, assistance and promotes on-going communication.

This includes:

  • Rounding every hour on patients and their families in the surgical waiting room, and surgical conference room keeping patients and families informed; And documenting interaction.
  • Receiving patients and accurately verifying patient ID on arrival. Informing Coordinator Assistant Nurse Manager/Pre-op RN of potential issues and help to resolve them
  • Helping with patient flow by making phone calls, and directing patient/family to appropriate area.
  • Communicating all necessary information from Surgeons/Preop/OR and PACU staff.
  • Transporting medications to and from the pharmacy or pneumatic tube station and delivering the medications directly to a licensed caregiver. May transport all medications except controlled substances and hazardous substances (eg. Chemotherapy).


  • High school diploma or GED with a minimum of five (5) years experience in a healthcare environment.
  • Good public relations skills; able to recognize people in need.
  • Possess sensitivity, tact and diplomacy; ability to remain calm in stressful situations.
  • Bilingual ability (Spanish/English) strongly preferred.

Grade 111

Saint Peter's Healthcare System
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