Reliable Parts
  • Dallas, TX, USA
  • Full Time

About Reliable Parts:

Reliable Parts is a leading distributor of appliance parts in the US and Canadian markets. We have over 60 branch locations and 8 distribution centers across US and Canada. The company's vision is to provide the fastest, easiest, and best service for its customers. The company is looking for top notch team members to join the organization.

Position Purpose:

The intent of Inside Sales is to use professionals to establish and strengthen relationships with prospects, leads and existing customers to maintain and grow sales with the use of technology, but the core principles of personal relationships are still the same.

Essential Functions:

  • Conducts inside sales activities, including prospecting (cold calls) and developing opportunities, closing sales, taking orders, understanding and interpreting technical requirements, providing technical information, and developing accounts.
  • Nurture existing customer relationships to increase market share
  • Maintain cooperative relationships with all necessary departments to ensure sales are generated and processed efficiently to achieve customer satisfaction as well as monthly sales goals
  • Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests.
  • Serve as liaison between customers and branches to effectively solve problems and increase sales
  • Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs.
  • Sell in both 1:1 and 1: many situations
  • Identify challenges that clients and prospects are facing and make action plans to address them
  • Communicate with decision makers (typically Director level+)
  • Help create and improve email templates, excel reports and sequences
  • Updates and maintain the sales CRM database
  • Provide a high degree of major account management and control
  • In-depth knowledge of a company's products and/or services
  • Make a minimum of 30+ productive calls (does not include follow ups) each day
  • Each Monday, support Call Center by answering inbound customer service phone calls, taking orders, answering questions, and resolving customer issues.
  • Promote culture focused on world-class customer service, building customer trust, and taking ownership of all customer issues

Work Experience Requirements:

  • Minimum high school diploma or GED
  • 5 years of customer service experience meeting sales goals or 2 years in an outbound call center or a related sales position preferred
  • Effective customer relation skills
  • Excellent listener and demonstrates emotional intelligence with customer and peers
  • Team oriented, yet able to work well independently
  • Driven, results oriented and energetic person with strong work ethic
  • Strong negotiation, organizational, closing and prospecting skills
  • Deadline focused
  • Professional appearance and demeanor
  • History of success
  • Strong computer skills including data entry, proficient in Microsoft Office suite and CRM software such as ZOHO
  • Motivation for sales
  • Entrepreneurial drive-you thrive being part of a small team, rapidly iterating on your approach to unlocking opportunities, under minimum supervision
  • Competitive nature and a will to succeed in a target-driven environment
  • Domain-specific knowledge
  • Excellent written and verbal communication skills
  • Bilingual a plus
  • Ability to pass drug test
Reliable Parts
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