Radix
  • Scottsdale, AZ, USA
  • Full Time

About Radix

At Radix, we are on a mission to change how the multifamily industry makes decisions by providing the best insights into market trends fueled by better data. Our solution empowers users to drive top-line revenue growth by equipping them with real-time data and visualization tools. Radix was founded in 2015 and has already become the go-to solution for clients looking to be one step ahead of their market. In response to the recent closing of our Series A funding, we are looking for passionate people with a growth mindset to join us as we accelerate our growth and invest in new platforms.



What We Need

Radix is seeking a highly motivated, dynamic, organized individual to join our Client Success Team as an Implementation Associate. Are you an organized person and process-oriented? Do you love collaborating with multiple parties to successfully accomplish a task?

The Implementation Associate will champion the company's efforts to positively impact all client experiences. You will do this through detailed efforts to intentionally connect various workflows for each opportunity.


What You'll Do

  • Work closely with sales, implementation, onboarding, and customer support to ensure our customers understand what value Radix delivers and how to realize that value per agreed-upon timeline.
  • Assist coordination of the Radix product(s) onboarding process from start to finish to ensure a cohesive/consistent customer experience for each of our clients from the get-go.
  • Work to ensure all client users have successfully completed training, monitor, and communicate next steps for those who haven't yet completed training.
  • Assist in the improvement of internal workflow efficiencies that contribute to team productivity and excellent client experiences.


Qualifications to Have

  • Experience managing software implementations for multiple clients
  • Experience in the multifamily industry preferred
  • Detail Oriented
  • Strong project management skills
  • Strong written and verbal communication
  • Self-starter and ambitious about growing with a company
  • Strong customer service track record
  • Experience with ZenDesk and other Microsoft project management software
  • Ability to learn software platforms quickly

About the Team

The Implementation Team is the newest addition to Radix! Being the first face of the Client Success Team, we aspire to set the tone and opportunity for success during every client experience. Our focus is to build a detail-oriented, self-starting team by hiring exceptional people who are passionate about helping others, enjoy creative collaboration, and thrive in fast-paced environments. We are thrilled to be adding innovative minds to our team!


How We Work at Radix

The Radix team is passionate and driven. We are united by our core values of resiliency, curiosity, responsibility, impact, and courage. We trust you to do what's best for our product, customers, and team members and empower you to make the right calls without heavy management.


Why You'll Love Radix

  • Stock Options- Pre-IPO equity
  • Unlimited PTO- Balance is key and if you take care of yourself, you'll take care of Radix
  • Affordable Health, Vision & Dental coverage
  • Performance Bonus- We believe in rewarding hard work
  • Flexible work environment- Life happens and when it does, we encourage you to take care of your needs
  • Generous Referral Bonus- Help us grow Radix by tapping into your network
  • Opportunity to work with industry experts
  • Contribute to major company growth post series A funding
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