Position: Laptop PC Hardware Repair Technician

Location: Kissimmee, FL

Compensation: $15 per hour

Employment type: Part Time to Full-Time

Position Summary: Responsible for repairing Dell laptop PCs which have failed under warranty and also have been physically damaged. Position entails replacing broken laptop parts with new and/or used working parts. Common repairs include: laptop screens, palm rests, hinge, casing, motherboard and hard drives / SSD replacements.

Responsible for working with clients via phone, email and ticketing system and escalating issues to sales, management, or tier 2 support when necessary. Occasional customer site visits may be required.

Core Responsibilities / Duties:

Repairing broken laptops on a timely basis
Communicating with clients verbally and written on repair status
Working assigned repairs/tickets in a priority order
Keeping open tickets updated daily
High level of communication with clients and colleagues
Driving to and from Client Sites to troubleshoot/repair (may be required)
Training Initiatives

Requirements:

Experience replacing/repairing hardware on laptops and desktops
Familiarity with the inner components that make up laptops and desktops
Ability to clearly communicate instructions written and verbally
Degree in related IT field is desired but not required.
A well-rounded knowledge of IT
- A+ certification is desired, but not required
- DELL technician certifications and testing may be required
Act in a mature and professional manner towards clients, vendors and other QCS employees at all times.
Possess valid Florida drivers' license and have access to a good working car.
Must be able to lift and carry 50lbs. (ex. PC's, Server's, Printers)

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