PRC Group
  • Bayonne, NJ, USA
  • Salary
  • Full Time

Medical, dental, vision, life and long-term disability insurance, 401k Retirement Plan with matching contribution, paid time off and paid holidays.


The Resident Experience Associate is responsible for providing top-notch functional service for our new luxury Class A property in Bayonne/Jersey City, NJ. The individual will support and assist in managing tenants of two buildings, providing the highest quality service experience to establish and foster long-term customer relationships. The individual will work with the Area Manager to develop and execute building operations to provide excellent customer service and a great living experience. The successful candidate must possess a hospitality mindset, a wealth of operational and technical expertise, and work independently successfully.


Key Responsibilities:


Hospitality:

  • Assist the Area Manager by providing best-in-class customer-focused experiences throughout two luxury apartment buildings.
  • Develop and maintain resident relationships; manage package deliveries, assist with resident requests, oversee onsite events, and process move-ins and renewal paperwork under the direction of the Area Manager.
  • Assist Area manager with the distribution of resident notices and renewal offers.
  • Aid in generating resident retention ideas, as well as implementing ideas approved by Area Manager.
  • Ensure cleanliness and proper usage of building amenity spaces.

Operations:

  • Serve as the first contact for resident inquiries and complaints; solve issues within the job scope and escalate more significant problems to the Area Manager.
  • Provide support to residents with setting up and managing building technologies: making keys and setting up Wi-Fi and other technology.
  • Manage, organize, track and secure all deliveries (packages arriving at the building).
  • Oversee tenant account maintenance.

Skills & Qualifications:

  • Business operations management experience required.
  • Prior hospitality experience preferred.
  • Strong Microsoft Office skillset.
  • Understanding of Yardi management system.
  • Ability to travel between floors and buildings to effectively communicate with the team and customers.
  • Experience working with a multi-layered team.
  • Proactive; focused on continuous improvement.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong organizational and project management skills.
  • Passion for working with people, creating amazing experiences, and leading with a hospitality mindset.
  • Eager to be part of a fast-paced and dynamic work environment.

Education & Experience:

  • Two plus years of experience in a similar role within real estate or the hotel industry.
  • Bachelor's degree required, with a focus on hospitality or real estate preferred.

PRC Group
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