(7 open full time positions) Monday - Friday (Day shift hours)

Key Duties:

• Responding to inquiries verbally or in writing regarding company products, pricing, warranties, customer orders and other related requests or inquiries; processing and assisting with customer complaints; assisting with problem solving; processing orders in a timely manner; placing quotes; making outgoing calls to dealers and customers; managing customer credit cards through electronic files; tracking customer shipments; maintaining a good attendance record.

• Assisting with problem solving; clarifying customer complaints; determining the course of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Processing phone/faxed orders, quotes, customer requests and inquiries; assisting with the processing on appropriate orders; running daily data reports and electronic reporting; obtaining and documenting all required information from the ordering customer for product(s)/services(s) being requested; managing customer credit cards through electronic files; processing all email orders and providing accurate information to email inquiries; assisting with entering and tracking all electronic web store orders as needed.

• Collaborating with shipping/inventory to verify that the product is available and able to ship in a timely manner; assisting the credit department to ensure customer accounts are current; assisting customs department in understanding custom order designs; routing calls to warranty to assist with inoperative product; assisting with other department tasks when needed.

Education Requirements:

• 4 year degree in business from an accredited college or university or,
• 2 year degree in business and 2 years of call center experience
• 4 years of call center experience relating to the medical device industy preferred.

Required Knowledge/Skills:

• Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

• Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, etc.

• Handle multiple tasks simultaneously

Equal Opportunity Employer: Minority, Female, Disabled, Veteran, Sexual Orientation