Permobil  Power
  • Lebanon, TN, USA
  • 15.50
  • Hourly
  • Full Time

Key Duties:

 

  • Under general supervision, ensures customer satisfaction by providing "expert" guidance in the areas of spare parts and accessories.
  •  Serves as primary customer contact and establishes trusted professional working relationships with our provider network, end-users and co-workers. 
  • Records the nature of all customer contacts and other pertinent data into a management information system. 
  • Takes and processes phone / Fax / Email orders and price quote requests for parts. May enter and process return shipments from customers. 
  • Identifies and resolves potential ordering problems, follows up to ensure timely and accurate product delivery and repair. 
  • May help to process orders that require special handling and/or assembly; Inspects product for damage or defect; records discrepancies or damages and notifies manager.  
  • Ensures proper care in use of equipment and supplies; promotes continuous improvement and safety.  
  • Occasionally, will provide departmental customer assistance in the identification, ordering, and repair of product, as appropriate.
  •  Performs other miscellaneous job-related duties as assigned.

Qualifications:

 

  • High school diploma or GED
  • Thorough understanding of electro-mechanical devices, knowledge of technical support practices and procedures, and basic computer skills. Must be able to communicate and understand the English language. Bi-lingual skills a plus. 
  • Industry experience is strongly desired or other experience within Permobil for at least 6 months   
  • One to three years of experience directly related to the duties and responsibilities specified.    
  • Knowledge of Permobil products and/or services offered to customers; ability to communicate effectively, both orally and in writing; ability to resolve customer complaints and concerns; ability to comprehend and follow procedures; sort, check, count, and verify numbers for accuracy; follow organizational structure, workflow, and operating procedures; exhibit organizing and coordinating skills; ability to foster a cooperative work environment; ability to work with common and company specific computer software and call center hardware.

 

Equal Opportunity Employer: Minority, Female, Disabled, Veteran, Sexual Orientation

 

Permobil Power
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