You're the first welcoming hello from PENZONE Salons + Spas to the guest. The Guest Expert works to elevate guest service on a daily basis. As a call center team member you are often the first point of contact with a guest.
Answering phone calls for all salon locations; booking, canceling & confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
Perform other duties as assigned.
Position requires a self-motivated, detail-oriented and organized person.
Candidate must possess superior customer service skills, and excellent verbal and written skills.
Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
Candidate must possess basic math skills and have working knowledge of computers.
The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.