Penzone Salons

Job Description:

You're the first welcoming hello from PENZONE Salons + Spas  to the guest. The Guest Expert  works to elevate guest service on a daily basis. As a call center team member you are often the first point of contact with a guest.

  • Answering phone calls for all salon locations; booking, canceling & confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
  • Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
  • Perform other duties as assigned.

 

Required Skills:

  • Position requires a self-motivated, detail-oriented and organized person.
  • Candidate must possess superior customer service skills, and excellent verbal and written skills.
  • Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
  • Candidate must possess basic math skills and have working knowledge of computers.
  • The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
  • Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
  • Previous customer service experience preferred.

 

Penzone Salons
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