ENROLLMENT ASSOCIATE

Job Title: Enrollment Associate

Office / Department: Office of Institutional Advancement / Admissions Department

Reports to: Director of Enrollment

Job Summary

The Enrollment Associate will provide hospitality and a warm welcome to inquiries and facilitate the admissions process for prospective families. This role supports the Enrollment Office in all areas related to student recruitment, admissions, and enrollment.

Essential Duties & Responsibilities

• Manage the collection of all application materials and correspondence; support applicants and families through the application process.

• Utilize the Admissions Enrollment Management System, Blackbaud "MyPacifica", to maintain accurate and complete admissions records.

• Manage Admissions calendar - Schedule appointments, tours, interviews, etc. with prospective families and other contacts.

• Facilitate daily campus tours and conduct family interviews of applicants.

• Assist the Director of Enrollment in planning and implementing prospective student and parent open houses in addition to special recruiting events, including tracking RSVPs, event reminders and confirmations, and follow up.

• Act as the initial point of contact for inquiries throughout the admissions season; schedule follow up communications between the Director of Enrollment and new families when appropriate.

• Support the Admissions Committee and Admissions deliberation process; read and evaluate admissions applications and materials.

• Correspond with feeder school registrars and administrators during the admissions process.

• Represent Pacifica as part of the Admissions Department at school fairs, middle school presentations/visits, and additional recruitment events (occasional evening and weekend work required, especially between October - January).

• Assist with the enrollment and re-enrollment processes, documentation, maintenance, and updates..

• Assist with the student ambassador/visit program - weekly audits of Blackbaud visitors calendar, connecting prospective students with Student Ambassadors and clearly communicating the schedule with faculty on visit days, support the Ambassador/Visitor dynamic as they navigate campus.

• Provide general office support: manage calendars, prepare collateral, provide login support to families.

• Other duties as assigned by the Director of Enrollment or Senior Administrative Team.

Other Duties & Shared Responsibilities

• Embodies and promotes Pacifica's Core Beliefs and Approach to Teaching & Learning.

• Wholeheartedly enjoys working with teenagers, championing their education, and encouraging their faith and Christian commitments.

• Cultivates a vibrant culture of learning in and outside of the classroom and contributes to a healthy professional working community.

• Serves as an Advisor to a cohort of students.

• Attends and participates in weekly Chapel and All-School Meeting as well as other school-day events/assemblies.

• Celebrates students by attending their co-curricular activities on occasion.

• Arrives on-time, is well-prepared, acts professionally, and seeks to add value in every facet of the job while working collaboratively with colleagues and students to advance Pacifica's mission. Maintains communication with parents and responds to messages within 24 hours. Holds self directly accountable to their direct report and to the departments they serve, and ultimately the Head of School.

• Attends and readily participates in Pacifica's annual overnight All-School Retreat as well as Admissions Open House(s), Back-to-School Night, and Commencement activities.

• Contributes to the supervision of a reasonable number of after-school activities as needed.

Qualification Requirements

• Excellent interpersonal, communication, and organizational skills

• Hospitable and warm with prospective families throughout the admissions/enrollment process and students alike

• Enthusiastic about working on a collaborative team, in an academic environment and providing excellent customer service

• Substantial and mature in Christian faith, thought, and character

• Proficient in Google Suite

• Experience using Blackbaud a plus