Working on the front lines supporting a diverse set of end users, the Support Assistant will perform routine setup and configuration of PCs and other end-user computer equipment. She/he will maintain accurate and detailed records of inventory and user information and requests and project network, computer and data resources per established procedures. She/he will provide email, phone and in-person support for institute clinical, research and administrative staff. Assistant will have the opportunity to further develop technical skills and advance in the IT group.

Duties/Responsibilities:

Prepare and manage computers and related equipment for installation throughout the organization

Answer support questions from end users

Maintain accurate equipment and user request and inventory information

Support project tracking

Minimum Qualifications:

Experience as a help desk technician working with computer equipment

Ability to carry moderate (<50 pound) boxes short distances, to support setup of PCs and related equipment

Proficiency using Microsoft office software including minimally Word, Excel and Outlook

Preferred Qualifications:

Experience providing level 1/level 2 IT support over the phone

Experience supporting IT in a healthcare setting

To Apply: Submit a resume and cover letter on our website at: https://nyspi.applicantpro.com/jobs/ . Only applications submitted through our website will be considered.

The Research Foundation is a private not-for-profit corporation and is not an agency or instrumentality of the State of New York. Employees of the Research Foundation are not state employees, do not participate in any state retirement system, and do not receive state fringe benefits. Excellent Benefits Package. Employer/Minority/Women/Disabled/Veteran Employer. VEVRAA 41 CFR 60-300.5(a) compliant.