Northeastern Masonry & Chimney
  • Selkirk, NY, USA
  • $17 - $26
  • Hourly
  • Full Time

Paid holidays, paid vacations, paid (4) sick days, and a family atmosphere


Northeastern Masonry & Chimney is currently hiring for a full-time CSR / Chimney Service Dispatcher to effectively manage incoming calls, assess customer needs, and dispatch technicians in the Selkirk, NY area. This full-time customer service and dispatch position earns a competitive wage of $17 - $26/hour.

In addition to competitive pay and our positive company culture, we offer our CSR / Chimney Service Dispatchers the following benefits:

  • Paid holidays
  • Paid vacations
  • Paid (4) sick days
  • A family atmosphere

Have we piqued your interest and you're ready to apply? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!


DAY-TO-DAY

Our full-time CSR / Chimney Service Dispatcher is essential to the success of our company and the overall satisfaction of our customers. In this role, your daily tasks involve providing excellent customer service as you interact with customers, take incoming calls, and assess customer needs. You also effectively dispatch our technicians. Your strong customer service skills shine as you work hard to forge strong relationships with customers that are based on open and transparent communication. When complaints arise, you are level-headed and capable of providing appropriate solutions that can be carried out efficiently. Further, you follow up with customers to ensure resolutions were effective. Additionally, you stay on top of customer records including documents interactions and keeping all account documents properly filed. You follow all communication procedures, guidelines, and policies and even take the extra mile to engage customers. Ultimately, we rely on your strong customer service skills to ensure the success of our company through happy customers and seamless dispatching operations!


ABOUT NORTHEASTERN MASONRY & CHIMNEY

We are professional chimney and fireplace services that were founded in 1993. For years, we have been providing the best craftsmanship and customer experiences of any service in our area because we want to exceed our customers' expectations. We have also gained a reputation for being chimney and fireplace restoration experts, specializing in historical restorations. Whether our clients need repairs, cleanings, or restorations, they can rely on us! Our level of professionalism and skill has set us apart from so many other companies in our industry. Having served well over 17,000 customers, we are dedicated to customer satisfaction!

We are employee committed and want our team to be successful and happy. Our team is our greatest asset, so we ensure they are comfortable and able to thrive. For our amazing team, we offer great benefits, a supportive environment, and opportunities for advancement and growth! Join us!


OUR IDEAL CANDIDATE

  • Personable - can connect with a variety of people and personality types
  • Self-Motivated - takes initiative to get things done
  • Organized - can manage time and task load to ensure accuracy and efficiency
  • Positive - approaches situations with an optimism and enthusiasm that is contagious
  • Adaptive - can easily adapt to changing situations and thrives in a fast-paced environment

If this sounds like you, keep reading!


REQUIREMENTS

  • High school diploma
  • Previous experience in customer support or client services
  • Above average dispatching skills
  • Excellent phone handling and active listening skills
  • Can work with CRM systems and practices

QuickBooks accounting knowledge is a plus. If you meet the above requirements, we need you. Apply today to join our team as a CSR / Chimney Service Dispatcher!

Location: 12158

Northeastern Masonry & Chimney
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