Niagara University is a liberal arts university, steeped in the Vincentian and Catholic traditions, with a total enrollment of nearly 4,300 students. Located just a few miles away from one of the world's premier tourism destinations, Niagara Falls, the university occupies a lovely campus overlooking the Niagara River gorge. Its close proximity to major cultural and business centers in Niagara Falls, Buffalo, and Toronto as well as the award-winning Niagara Wine Trail and several nearby cultural destinations make Niagara University an ideal place to work and live. If you'd like to know more, be sure to check out all of the NU Facts.

JOB SUMMARY:

Under routine supervision, the Computer Support Analyst schedules and performs complex computer equipment configurations and software installations, analyzes hardware and software problems and implements corrective actions, and performs Local Area Network (LAN) installations and administration.

ESSENTIAL DUTIES:

• Installs, maintains, upgrades, and troubleshoots computer hardware and software associated with the university's technology infrastructure;
• Assists with server and Local Area Network (LAN) installation and administration;
• Produces documentation to aid in the computer hardware and software support on campus;
• Assists in the support of special projects related to the advancement of the university's technology infrastructure;
• Performs other duties as assigned by supervisor.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

1. Experience in a variety of network and computing architectures.

1. Ability to handle multiple projects in a timely fashion.

1. Ability to provide network support services related to the hardware and software needs of the university community.

1. Ability to read and comprehend various forms, documentation, files, and information in the department.

1. Proficiency to handle various office machines including but not limited to: calculator, copy machine, computer, printer, and fax machine.

1. Ability to receive telephone calls, respond to inquiries, and communicate with others by telephone.

1. Excellent interpersonal, communication, and organizational skills.

QUALIFICATION STANDARDS

• Bachelor's degree in computer and information sciences or related field is required.
• A minimum of three years of experience working with daily activities associated with computer support