Title: Information Service Management (ITSM) Application Subject Matter Expert (SME)

Location: Arlington, VA / Pentagon

Clearance: TS/SCI

NetCentrics is a market leader in cybersecurity, enterprise IT, and telecommunications solutions and services. We serve the DoD, DHS, Federal Civilian Agencies, and Intelligence Community. We are a diverse group of intellectually curious people living by our core values while bonded by the shared mission to secure our nation - join us!

You will serve as the Information Technology Service Management (ITSM) Application Subject Matter Expert (SME) for the NetCentrics information technology (IT) support efforts for the Defense Information Systems Agency (DISA) Joint Service Provider (JSP). You will provide SME support to a customer-focused organization that provides, manages, operates, and maintains IT shared services for the Pentagon and select agencies and organizations in the National Capital Region (NCR). The JSP performs a wide variety of enterprise support functions in order to meet service requirements. These functions may include server hosting, in which the hardware, software, infrastructure, and maintenance required to host the customer-managed applications are in a consolidated, virtualized environment where JSP manages the server environment up to the operating system and provides operational monitoring and facility support for the operations (OPS) consolidated server rooms (CSRs). The JSP also supports the DISA Organizational Messaging Service (OMS) which enables organizations to exchange both classified and unclassified information with other organizations within the DoD, other United States (US) Government agencies, Five Eyes countries (US, Canada, United Kingdom, Australia and New Zealand), the 28 North Atlantic Treaty Organization countries, and all countries with US military bases or embassies worldwide.

The JSP ITSM production application Lead System SME shall provide technical ability in the architecture, deployment, and sustainment of geographically dispersed, load balance, active-active clustered site failover architecture, single sign-on, and CAC implementation. This position requires demonstrated direct experience with ITSM application System Suite design and architecture and BMC Remedy ITSM Suite.

Minimum Qualifications:

• Excellent oral and written communication skills and ability to communicate technical subjects to nontechnical staff are required
• Minimum three years of work related experience to include the following computer related areas:
  • ITSM application Servers, Storage Area Networks, and systems management telecommunications
  • Directory systems
  • Public Key Infrastructure
  • IT customer support and training; application installation, diagnosis, and repair
  • Technical writing; computer security; knowledge management; database administration, design and management; system maintenance; information technology project management
  • Design and implementation of geographical distributed information systems
  • Computer scripting; Information System Testing
• Ability to make and give sound opinions and recommendations to Government decision authorities. Proficiency may be demonstrated by any form or combination of quality and degree of research, credentials, training, education, and experience
• Knowledge of a range of current information technologies, computing platforms, and network systems, such as: cloud computing, blade server, virtualization, unified communications, collaboration tools, cryptographic systems, business intelligence systems, WEB 2.0, social networks tools, enterprise services bus
• Possess DoD 8570.01-M/DoD 8140 Certification IAW established mandate prior to start of order
• Demonstrated ability for oral and written communication with the highest levels of management

Education:

• BS - (Computer Engineering, Computer Information Systems, Telecommunications, or Management Information Systems)

Certifications:

• DoD 8140

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled