NetCentrics Corporation
  • 28-Sep-2022 to Until Filled (EST)
  • Alexandria, VA, USA
  • Salary
  • Full Time

Open PTO policy, 11 Federal Holidays, 401 (k) +Matching + Immediate Vesting, MDV, Training Assistance, Referral Bonuses, and much more.


Title: Customer Service Engineer

Location: Alexandria, VA / Remote

Clearance: Public Trust eligibility

NetCentrics has an exciting opportunity to migrate Veteran Administration (VA) hardware, operating systems, applications, and other elements of its IT infrastructure from IPv4 (Internet Protocol version 4) to IPv6. To accomplish this task, NetCentrics is looking for experienced IT professionals to provide technical, engineering and guidance to support the critical transition from IPv4 to IPv6.

To ensure the success of our mission, we are seeking technical experts to support all phases from documentation, configuration, inventory management, remediations, security, network monitoring, desk support, testing, training, migration, and strategic planning in both test and real-world environments.

The migration will ensure the design and integration of IPv6 technology across VA on-premises core infrastructure, network operations, support desks, and security systems, as well as VA Enterprise Cloud (VAEC) where applicable.

Responsibilities:

  • Respond to end user requests for assistance when existing manuals and scripted responses are not sufficient to meet user needs
  • Interact with customers and diagnose problems and lead customers through the necessary steps to correct their issues
  • Responsible for working with users and customers to document and strategize for process improvements for current business processes (business process re-engineering)
  • Responsible for providing market research on conditions that impact the overall operational efficiency of an organization and identifying symptoms for process improvement

Requirements:

  • Master's degree in Computer Science, Electronics Engineering or other engineering or technical discipline) and 10+ years of professional experience; an additional 10 years of experience may be substituted in lieu of a degree
  • Experience with the analysis of business, functional, technical, activities, and events
  • Deep knowledge of processes and risks
  • Excellent communications and problem-solving skills
  • Ability to obtain a Public Trust security clearance
  • As a contingency to employment at NetCentrics, all candidates who are given offers must successfully pass a background investigation including criminal history and reference checks

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled



NetCentrics Corporation
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