NetCentrics Corporation
  • 08-Sep-2022 to Until Filled (EST)
  • DC, USA
  • Salary
  • Full Time
  • Public Trust

Yes


Title: Senior Desktop Technician

Location: Washington, D.C.

Clearance: Public Trust

Responsibilities:

  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
  • Perform onsite analysis, diagnosis and resolution of complex desktop problems for end users, and recommend and implement corrective solutions including offsite repair for remote users as needed
  • Assess the need for and implement performance upgrades to PC boxes including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROMs, and so on
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the desktop computing environment
  • Administer and resolve issues with associated end-user workstation networking software products
  • Develop and maintain Knowledge Documents (Work Instructions) in accordance with Knowledge Management processes. Work with Knowledge Manager
  • Provide analysis related to the design, development and implementation of hardware for products
  • Develop test strategies, devices and systems
  • If necessary, liaise with third-party support and vendors
  • Support and provide feedback to ensure continual process improvement
  • Provide rapid support response for break/fix and requirement requests

Requirements:

  • Bachelor's degree and 5+ years of professional IT experience, with 2 or more years in a management or technical team lead role administering operational computing environments; an additional 6 years of experience may be substituted in lieu of a degree
  • Excellent technical knowledge of PC and desktop hardware and associated diagnostic tools to perform remote diagnostics
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Ability to manage multiple tasks simultaneously
  • Excellent customer service, written and oral communication skills
  • Demonstrated problem solving, quantitative and analytical skills
  • Expertise on multiple complex work assignments
  • Ability to carry up to 50lbs
  • Familiarity with ServiceNow ticketing system. Follow established Service Desk processes for ticket management
  • Active Public Trust security clearance
  • As a contingency to employment at NetCentrics, all candidates who are given offers must successfully pass a background investigation including criminal history and reference checks

Desired qualifications/skill set:

  • Basic knowledge of SCCM
  • ITIL Foundation
  • A+ or Network+

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled



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