NetCentrics Corporation
  • 08-Jun-2022 to Until Filled (EST)
  • Herndon, VA, USA
  • Salary
  • Full Time
  • Secret

Yes


Title: Help Desk Support Technician/Junior Systems Administrator

Location: Herndon, VA / Hybrid

Clearance: Secret - desired

NetCentrics is a market leader in cybersecurity, enterprise IT, and telecommunications solutions and services. We serve the DoD, DHS, Federal Civilian Agencies, and Intelligence Community. We are a diverse group of intellectually curious people living by our core values while bonded by the shared mission to secure our nation - join us!

If you are motivated, desire to continue developing IT skills, you are smart, intellectually curious and a great problem solver this is an opportunity for you!

Responsibilities:

  • Provide general Tier 1 and Tier 2 Information Technology support to users via telephone or desk-side
  • Manage Help Desk ticketing system; ensure all tickets are processed or assigned to the proper team member
  • Provide monthly reports on the ticketing system
  • Perform basic server administration tasks such as: creating new user accounts and home directories for new employees, updating Active Directory with computer and user information
  • Provide basic desktop and laptop re-imaging; network printer troubleshooting and cartridge replacements
  • Maintain IT asset inventory; keep track of computer and network printer cartridges stock
  • Assist with computer or AV equipment setups in conference rooms or off-site meetings
  • Update network documentation
  • Assist with patch management
  • Perform employee in/out-process process
  • Other tasks as assigned

Requirements:

  • Bachelor's Degree and 1 + years of professional IT experience, 6 years of experience can be substituted in lieu of degree
  • Experience troubleshooting MS Office (Outlook, Word, Excel, PowerPoint, Visio)
  • Basic knowledge of Windows Server 2012 R2/2016/2019 and Windows 10
  • Basic understanding of networks
  • Strong customer service skills
  • Flexibility to work after hours to perform maintenance or assist with projects
  • Ability to lift up to 50 lbs
  • Microsoft Certified (e.g. MCP in Windows 10 or MCITP in Windows 10 Desktop Operating System)
  • US citizenship required
  • Active DoD Interim Secret or Secret security clearance desired, but not required; ability to obtain a Secret clearance
  • A hybrid work schedule ability after 90 days of hire
  • As a contingency to employment at NetCentrics, all candidates who are given offers must successfully pass a background investigation including criminal history and reference checks

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled

NetCentrics Corporation
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