Title: Tier 2 Technician (Temp)

Location: Washington, D.C.

Clearance: Public Trust

This is a full-time, onsite position to support a special project. The work starts on March 1, 2022 and goes through July 31, 2022 with potential to extend to September, 2022. 1099 are welcome as well.

Responsibilities:

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
• Provide excellent technical knowledge of PC and desktop hardware and associated diagnostic tools to perform remote diagnostics
• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
• Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROMs, etc.
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the desktop computing environment
• Administer and resolve issues with associated end-user workstation networking software products, where required
• Develop and maintain Knowledge Documents (Work Instructions) in accordance with Knowledge Management processes. Work with Knowledge Manager
• Provide analysis related to the design, development and implementation of hardware for products
• Develop test strategies, devices and systems
• Liaise with third-party support and vendors, if necessary
• Support and provide feedback to ensure continual process improvement
• Provide rapid support response for break/fix and requirement requests

Requirements:

• Bachelor's degree or equivalent experience; 6 years of experience can be substituted in lieu of degree
• 5+ years of professional IT experience including 2+ years of experience in a management or technical team lead role administering operational computing environments
• Ability to prioritize and execute tasks in a high-pressure environment
• Excellent problem solving, quantitative and analytical skills
• Strong written and oral communication skills
• Exceptional customer service skills
• Ability to manage multiple tasks simultaneously
• Active Public Trust security clearance
• Familiarity with ServiceNow ticketing system in order to follow established Service Desk processes for ticket management
• As a contingency to employment at NetCentrics, all candidates who are given offers must successfully pass a background investigation including criminal history and reference checks

Desired qualifications:

• Basic knowledge of SCCM
• ITIL Foundation certification
• DoD 8570 IAT Level I certification

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled