NetCentrics Corporation
  • 12-Oct-2021 to Until Filled (EST)
  • Arlington, VA, USA
  • Salary
  • Full Time
  • TS/SCI


Title: Tier II Help Desk Technician - Senior

Location: Arlington, VA

Clearance: TS/SCI


  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
  • Assess the need for and implement performance upgrades PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment
  • Administer and resolve issues with associated end-user workstation networking software products
  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets
  • Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by end users
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal
  • Document and update all assigned trouble tickets
  • If necessary, liaise with third-party support and PC equipment vendors
  • Provide support for and administer the SAP P2P network which includes, but is not limited to server operating systems, desktop operating systems, network backbone infrastructure (e.g. TACLANE, router, and switches), application servers (e.g. database, file share, e-mail, antivirus, patching, and backup), Public Key Infrastructure (PKI), and network appliances (e.g. NetApp, HSM Encryption)


  • Bachelor's degree; 4 years of experience can be substituted in lieu of degree
  • 2-4 years of desktop support experience
  • Excellent technical knowledge of PC internal components and desktop hardware, operating systems, and standards
  • Hands-on hardware troubleshooting experience
  • Strong customer-service orientation; interpersonal skills and relationship-building skills
  • Ability to operate tools, components, and peripheral accessories
  • Ability to read and understand technical manuals, procedural documentation, and OEM guides
  • Ability to conduct research into PC issues and products as required
  • Ability to present ideas in user-friendly language
  • Analytical and problem-solving abilities, with keen attention to detail
  • Self-motivation and direction, with the ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Ability to provide the support during specified OCDC business hours, but after-hours support will be required during commission proceedings or to support system changes
  • Ability to provide 24/7 on-call support in order to respond to critical incidents
  • Provide Tier II help desk support as necessary
  • Ability to travel to customer locations outside the NCR including Guantanamo Bay, Cuba on a recurring basis
  • Active United States passport prior to start date, and ability to keep it current during length of tenure
  • Active DoD 8570 IAT Level II certification
  • Active TS/SCI security clearance or Top Secret with SCI eligibility
  • As a contingency to employment at NetCentrics, all candidates who are given offers must successfully pass a background investigation including criminal history and reference checks

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled.

NetCentrics Corporation
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