- 03-Mar-2021 to 02-May-2021 (EST)
- Scituate, RI, USA
- Full Time
Navigant Credit Union has long been recognized as one of Rhode Island's premier Credit Unions, and has recently been recognized by Providence Business News as the "#1 Best Place to Work in Rhode Island" in the large employer category for six years in a row! Established in 1915, we have served generations of satisfied members, with a focus on providing customer service unmatched in the industry.
We offer competitive pay and great employee benefits, including medical, dental and vision coverage for you and your dependents, life and disability insurance plans, a 401k program with company match, time off benefits to promote work/life balance and on-site banking at our corporate office as well as seventeen other branch locations. Navigant Credit Union promotes good health and wellness by providing all employees free access to an on-site fitness center. A growing organization, we offer opportunities for advancement, as well as tuition assistance and training to help position our employees to succeed. And these are just a few of the benefits of a career with Navigant Credit Union.
If you believe you have what it takes, and are interested in joining our team of financial service professionals, we want to hear from you!
Under general supervision, but following established policies and procedures, provides a variety of member service and assistant head teller functions, such as processing savings account, checking account, and loan transactions; cashing checks, and a variety of other transactions. Responds to questions and/or provides information upon request from members (internal and external). Assists members and potential members in understanding and utilizing the Credit Union's products and services. Delivers on the Credit Union's core values. Provides exceptional and professional member service. Fosters strong member relationships by effectively resolving service issues. Actively sells products and services by identifying the financial needs of each member and prospective member and matching the appropriate product or service. Meets and exceeds individual sales goals and actively participates in all branch sales and marketing activities.
MAJOR RESPONSIBILITIES (in descending order of importance)
1.Processes all transactions for members, including deposits, withdrawals, loan payments, cash advances and transfers. Disburses money orders and cashier checks. Balances each day's transactions and verifies cash. Locates and notifies Head Teller of discrepancies. Receives checks and cash for deposit in savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability and processes transactions. Cashes checks and pays money from savings and checking accounts upon verification of signatures and member account balances. Inspects all checks, drafts, money orders, savings withdrawals, and so forth to determine their negotiability.
2.Assists Head Teller with daily functions such as reviewing reports; processing ATM transactions; ordering and verifying cash shipments; verifying and balancing the vault, ATM and cash dispenser; and balancing and closing the branch. Conducts quarterly audits for all cash drawers, bait money, and negotiable items. Assists with and gives input for performance evaluations.
3.Oversees the tellers, responds to questions/concerns and delegates work as needed. Acts as a liaison between management and the teller line. Assists Tellers in achieving sales goals. Assists with and provides input into employee performance reviews.
4.Suggests and explains the benefits of product(s) and services that meet members' needs. Establishes new products and services that include but are not limited to: share, checking, individual retirement accounts, money market accounts, certificates of deposit, and safe deposit boxes. Upon completion of account opening, MSR ensures all documentation is accurately prepared and in compliance with laws, regulations and internal policies and procedures. Achieves individual referral goals.
5.Trains and coaches the tellers on products, referrals, and member service functions by job shadowing. Prepares tests on a regular basis to ensure job knowledge and regulatory compliance. Assists tellers with incentive tracking sheets.
6.Represents the Credit Union in a professional manner while maintaining positive member relations. Maintains privacy of member account information. Gives prompt efficient, courteous and accurate service. May handle more complex transactions and assists with problem accounts.
7.Answers questions concerning services provided by the Credit Union. Performs a variety of account maintenance functions. Ensures that all information given and/or transactions processed follows Credit Union or Regulatory policy/procedure.
8.Performs other Teller, Greeter and Clerical duties as assigned by the Head Teller and/or Branch Manager.
9.Utilizes tact and experienced-based knowledge to resolve member (internal and external) problems by explaining specific policies and products.
10.Builds member loyalty by maintaining strong member relationships providing prompt, accurate, and courteous service when assisting members with their financial transactions.
11.Maintains member records by updating account information. Performs file maintenance and account changes as needed.
12.Identifies perceived and unperceived financial needs of our members and effectively suggests appropriate Credit Union products and solutions by asking probing questions and utilizing active listening skills. Actively cross-sells Credit Union products and services.
13.Enthusiastically engages in the process of increasing membership growth as well as increasing product and service penetration among existing members to ensure that Navigant Credit Union is the members' primary financial institution (PFI).
14.Responsible for prompt and proper follow-up with new members as outlined in the Member Call Back Program and alike (i.e. thank you notes and phone calls.)
15.Actively participates in, and expands, job knowledge and growth by utilizing all training resources available within the Credit Union.
16.Prepares, offers, and closes loan packages that best suit applicant's needs and are within applicant's financial limits. MSR performs necessary due diligence with applicant's profile and credit ability, and structures loan packages that place both the applicant and the Credit Union at minimal risk.
17.Opens branch in accordance with policies and procedures and ensures safety of building prior to employees entering.
18.Runs daily reports as requested by branch manager and or assistant branch manager.
19.Other functions/duties as required.
High school diploma or equivalent (GED) education required. AA degree or some college coursework preferred.
1.Minimum 2 years previous Teller or MSR experience preferred. Knowledge of Credit Union policies and procedures. Previous Team Leader experience desired.
2.Excellent verbal, written, telephone and interpersonal communication skills.
3.Must possess a strong service orientation and willingness to sell products and services.
4.PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.
5.Excellent math ability and attention to detail.
6.Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Ability to lift minimum 25 lbs (i.e. coin bags & trays). Some travel required.
1.General knowledge of loan origination, underwriting and documentation preferred.
7.Bilingual (fluent verbal and written) skills preferred as needed and determined by market conditions.
In terms of physical requirements, this position requires work best described as:
Sedentary Light &61550; Medium Heavy Very Heavy
Standing/Walking - Constantly
Hearing - Ability to receive information through oral communication (face to face and telephone). - Continuous
Talking - Expressing or exchanging ideas by means of the spoken word (face to face and telephone). - Continuous
Reading - Ability to receive information through fax, e-mail and text messages - Continuous
AUDIO / VISUAL:
Requires vision to perform work dealing with data and figures and computer screens. -Continuous
Responds positively and productively to stressful internal (employee)/situations. - Continuous
Assists others to work harmoniously and effectively as part of a work team. - Continuous