Naveo Credit Union
  • Somerville, MA, USA
  • Hourly
  • Full Time

Job Title: Member Service Representative (Teller) - FULL TIME
Department: Retail - Branch
Reports To: Branch Manager
FLSA Status: Full Time / Non-exempt

About us:

Naveo is a not-for-profit financial institution (with locations in Somerville and Cambridge) focused on serving our members as partners, guiding them towards their financial goals. We embrace their personalities, cultures, and ambitions, tailoring our services to fit their needs and creating a financial plan that matches up with their current and future goals. At Naveo, it's your journey.

Our team is made up of experienced and dedicated employees seeking to make an impact in the communities we serve by supporting our local economy, small businesses and community organizations. Interested in bringing value to our members and neighbors? Seeking to develop your skills? You might be a fit for one of our openings.

About the role:

We are seeking a Senior Member Services Representative I to serve as a liaison between our members and the Credit Union. You'll be responsible for providing account information and managing the financial needs of our members in a professional, timely and warm manner, executing a variety of transaction services to members.

Responsibilities include:

-Perform member transactions including deposits, withdrawals, loan payments, check cashing, issuing money orders and official checks, and initiating wire transfers.

-Respond to all inquiries and requests from members in person or via email/telephone, including deposit/loan account inquiries, ATM/Debit card and iBanking questions and requests.

-Open new accounts for members including Savings, Checking, Certificates of Deposit (CD), and Individual Retirement Accounts (IRA).

-Cross sell and refer Credit Union products and services as outlined in the Sales Program.

-Assist members with the consumer loan application and closing process. May be required to underwrite consumer loans as needed.

-Balance ATM, Vault, Coinstream, cash recyclers, and other branch duties.

-Comply with all State and Federal Regulations including the Bank Secrecy Act (BSA), Fair and Accurate Credit Transactions Act (FACTA), GrammLeachBliley Act (GLBA), and Reg E (Electronic Fund Transfers).

-Attend training sessions and department meetings as needed.

-Hold keys and assist with the opening and closing of the Branch.

Our ideal candidate looks like:

Education/Experience:

-Bachelor's degree preferred.

-Three (3) or more years of operations and banking experience preferred. Demonstrated ability to lead, motivate, and influence others.

-Effective time management skills. Ability to exercise good judgment and ability to prioritize multiple demands.

Language Ability:

-Ability to read and interpret documents (safety rules, operating and maintenance instructions, and procedure manuals).

-Ability to write routine reports and correspondence.

-Ability to speak effectively before groups of members or employees of organization.

Math Ability:

-Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability:

-Ability to solve practical problems and deal with a variety of concrete examples.

-Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

-Knowledge of Microsoft Office and Outlook, Smartsheets.

Work Environment:

-Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

-Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-While performing the duties of this job, the employee is regularly required to sit; use hands; reach with hands and arms and talk or hear.

-The employee is occasionally required to stand and walk.

-The employee must occasionally lift and/or move up to 10 pounds.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Have some of the above skills or qualifications, but not others? Contact us and let us know why you think you'd be a fit.

MORE ABOUT US:

Naveo Credit Union, formerly Cambridge Portuguese Credit Union, was incorporated in 1928 by members of the Portuguese-American community as a place for their community to grow their savings with confidence and borrow money at low rates. In 2014, we changed our name to Naveo Credit Union to complement the changing demographics of the area -- we welcome everyone in the community to become a member. We are socially responsible, supporting local non-profit organizations that serve our membership.

Naveo is an equal opportunity employer that values diversity. We do not discriminate based on perceived or actual race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability. Naveo is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities.

Naveo Credit Union
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