The ideal candidate for this position:
• Has experience working in customer service and/or the food service industry
• Can work a flexible schedule
• Has a reputation for giving great service to guests and coworkers
• Is enthusiastic about sharing our exceptional service standards with our guests
• Can maintain a pleasant smile and demeanor throughout the shift
• Can handle multiple tasks at one time
• Is self motivated, especially under pressure
• Communicates Aloha in person and over the phone
• Has good problem solving skills
• Is able to pass and practice the TiPS training course
• Is able to obtain Liquor Card and apply Maui County Liquor Department rules to day to day operations
• Has good communication and organizational skills
• Is able to attend and participate in company workshops and classes

Performance Expectations:
• Welcomes and departs each guest with authentic aloha
• Makes eye contact and greets guests with authentic enthusiasm
• Treats customers and co-workers with courtesy and respect
• Answers the phone with a smile and takes to-go orders
• Maintains flow of seating to allow co-workers to effectively serve guests
• Coordinates seating for Reservations and large parties
• Communicates to supervisors when help is needed to maintain customer service
• Is knowledgeable and able to answer guests questions
• Maintains a waitlist and informs guests of their status in line
• Helps servers bus tables as needed, when able
• Informs guests of daily specials while in line or seating the guests
• Positively responds to requests for assistance from co-workers and guests
• Remains within viewing of the door throughout shift
• Takes initiative to help in any area of the restaurant when slow

Additional Tasks:
• In the absence of a manager on duty:
o is qualified to access bar and host banks for distribution
o runs motivating and informative pre-shift meetings
o place vendor supply orders as indicated by managers through order guides