City of Nacogdoches
  • Nacogdoches, TX, USA
  • 18.0647
  • Hourly
  • Full Time

This team member will serve as Communications Dispatcher. This position operates a communication center which receives incoming routine and emergency, fire, utility, and police calls; dispatches proper personnel for assistance; and maintains contact with police units during patrol. Receives and transmits radio/telephone messages over several circuits, and performs related recording tasks. Work involves frequent public contact which requires tact, firmness and decisiveness in obtaining necessary information from individuals under extreme stress; exercises sound judgment using the geographic layout of the community. Work is performed in accordance with departmental policies, State and Federal rules and regulations, supplemented with specific directions from supervisor and sworn personnel. Work is reviewed by observation, monitoring of the employee's operations, and the review of reports and records.


REQUIRED KNOWLEDGE/SKILLS:

Functions, practices, and procedures of the Police Department; computer programs including Word, Excel, Power Point, E-mail and Police Department communications systems; geographic layout of the City and adjacent areas including the locations of streets, important buildings, and other landmarks; City policies and procedures as outlined in Employee handbook.

Must be able to type minimum 30 WPM with accuracy; 20/20 vision required (corrected 20/20 vision accepted); develop and maintain relationships with peers across
departments; multi-task, organize and prioritize a changing work schedule to meet needs of department; follow oral and written instructions; effectively communicate both orally and in written form; speak clearly and distinctly; assess people and situations; apply sound judgment; remain calm under stressful conditions; obtain sufficient and essential information.


EDUCATION and/or EXPERIENCE:

High school diploma/GED or related experience and/or training. Valid State of Texas driver license.
Telecommunications Operator License or must obtain within 1 year of employment.
Ability to obtain certifications as required.




Full Job Description
City of Nacogdoches
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