Job Summary

• The ITC-ITEL System Administrator will provide support required to operate and maintain all hardware and software in compliance with established policies required by the customer for their production and training networks.
• The SE will be responsible for establishing and maintaining user accounts and help desk functions for staff and students.

Primary Responsibilities

• Manage the daily activities of configuration and operation of IT systems, to include user accounts and workstations.
• Install and maintain computers which may be tablets, laptops, or desktops
• Provide assistance to users in accessing IT systems.
• Provide support for the dispatch system and remain involved in the resolution process.
• Configure and manage LINUX, UNIX, and Windows operating systems and installs/loads operating systems software, troubleshoot, maintain integrity of and configuration.
• Experience with: Microsoft Exchange 2013 and 2016; User Activity Monitoring (UAM); IBM Big Fix; MS SharePoint; MS Active Directory; MS Windows Desktop Computing; Remote Desktop Management; MS PowerShell Integrated Scripting Engine (ISE)

Jr. Linux System Administrator:

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution. Provide support for implementation, troubleshooting and maintenance of IT systems.
• Install and maintain computers which may be tablets, laptops, or desktops
• Provide assistance to users in accessing IT systems.
• Provide support for the dispatch system and remain involved in the resolution process.
• Configure and manage LINUX, UNIX, and Windows operating systems and installs/loads operating systems software, troubleshoot, maintain integrity of and configuration.

Basic Qualifications

All Qualified Applicants will have an ACTIVE Top Secret Clearance with SCI access and poly.

Education Requirements

A Bachelor's degree in a Qualified Engineering Field (See Note 1) or a related discipline (See Note 2) from an accredited college or university plus six (6) years of systems engineering experience.

OR

A High School Diploma or GED plus ten (10) years of general systems engineering experience.

OR

A Master's degree in a Qualified Engineering Field (See Note 1) or a related discipline (See Note 2) from an accredited college or university plus four (4) years of systems engineering experience.

Experience Requirements

Applies systems engineering principles throughout the systems life cycle phases: Concept, Development, Production, Utilization, Support, and Retirement. Interacts with the Government regarding SE technical considerations for the associated problems, issues, or conflicts. Communicates with other program personnel, government overseers, and senior executives. Responsible for the technical integrity, quality, and completeness of work performed and deliverables associated with one or more of the 24 process areas defined by ISO/IEC 15288:

Technical Process Area: Stakeholder requirements definition, requirements analysis, architectural design, implementation, integration, verification, transition, validation, operation maintenance, and disposal.

Project Process Area: Project planning, project assessment and control, decision management, risk management, configuration management, information management, and measurement.

Enterprise (Organizational Project-Enabling) Process Area: Project Portfolio Management, Infrastructure Management, Lifecycle Model Management, Human Resource Management, and Qualify Management

Agreement Process Area: Acquisition and Supply.

• Contributes to development of sections of systems engineering documentation such as SE Plans, Initial Capabilities, Documents, Requirements Specifications, and Interface Control Documents.
• Manages system requirements and derived requirements to ensure the delivery of production systems that are compatible with the defined system architectures - DoDAF, Service-oriented Architecture.
• Assists with the allocation of the same to individual hardware, software, facility, and personnel components.
• Coordinates the resolution of action items from Configuration Control Board meetings, design reviews, program reviews, and test reviews that require cross-discipline coordination.
• Perform analysis of technical alternatives for a project and make preliminary recommendations.
• Assist in performing systems engineering activities in the ISO/IEC 15288 Agreement or Enterprise Process Areas.
• Perform Systems Engineering activities and assist in the preparation of multiple work products in Project and Technical Process Areas associated with the ISO/IEC 15288.
• Develop and deliver a work product in any of the ISO/IEC 15288 Process Areas.
• Perform analysis of technical alternatives for a project and make preliminary recommendations.
• Perform SE activities and develop and deliver work products in each of the ISO/IEC 15288 Project and Technical Process Areas.
• Independently analyze and recommend alternatives for elements of project's technical design.
• Perform SE activities and develop and deliver work products of either the ISO/IEC 15288 Agreement or Enterprise Process Areas.

Desired Competencies

• Microsoft Exchange 2013 and 2016
• Microsoft Server 2012 and 2016
• Secure the Network (STN) Standards
• User Activity Monitoring (UAM);
• IBM Big Fix
• MS SharePoint
• MS Active Directory
• MS Windows Desktop Computing
• Remote Desktop Management
• MS PowerShell Integrated Scripting Engine (ISE)
• MS Office (Outlook, Word, PowerPoint, Excel, Project, Access)
• Adobe Professional
• Adobe Creative Cloud
• Blackboard
• Avaya phone systems
• Cisco phone systems
• Skype for business

Other Duties Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties and responsibilities and activities may change or be assigned at any time with or without notice.