JOB SUMMARY

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains INTEGRITY, and configures network components along with implementing operating systems enhancements to improve reliability and performance.

PRIMARY RESPONSIBILITIES

EARLY CAREER:

• Manage the daily activities of configuration and operation of IT systems
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide assistance to users in accessing and using IT systems
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide support for the escalation and communication of status to agency management and internal customers
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

INTERMEDIATE CANDIDATES:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

• Manage the daily activities of configuration and operation of IT systems

• Provide assistance to users in accessing and using IT systems

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Provide support for the escalation and communication of status to agency management and internal customers

• Optimize system operations and resource utilization, and perform system capacity analysis and planning

• Provide in-depth experience in trouble-shooting IT systems

• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

• Provide support for the dispatch system and hardware problems and remains involved in the resolution process

• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

SENIOR LEVEL CAREER CANDIDATES:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications, and software integration

BASIC QUALIFICATIONS

• The qualified applicant must be a US Citizen and possess an ACTIVE TS//SCI with poly clearance. Sponsorship is not available and expired clearances will not be considered.

EARLY CAREER CANDIDATES:

• Zero to Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.

INTERMEDIATE CANDIDATES:

• Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.

SENIOR LEVEL CAREER CANDIDATES:

• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required..

EDUCATION REQUIREMENTS

EARLY CAREER:

• Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of SA experience may be substituted for a bachelor's degree.

INTERMEDIATE CANDIDATES:

• Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of SA experience may be substituted for a bachelor's degree.

SENIOR LEVEL CAREER CANDIDATES:

• Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of SA experience may be substituted for a bachelor's degree.

EXPERIENCE REQUIREMENTS

"SEE ABOVE REQUIREMENTS"

DESIRED COMPETENCIES

EARLY CAREER:

• UNIX/Linux system administration experience (Linux, Solaris), understanding of fundamental networking and distributed computing environment concepts, performance tuning and capacity planning of servers (hardware and software levels), ability to write simple Perl/Shell scripts, and knowledge of Oracle (including installation and setup) is required.
• Programming skills in Perl or Bourne Shell.
• Knowledge of how C/C++, DBMS and Perl work together.

INTERMEDIATE CANDIDATES:

• Six (6) years of experience (combined) with Unix, Linux.
• Demonstrated knowledge of analytical needs and requirements, query syntax, data flows, and traffic manipulation.
• Meet one of the following two skill sets.
  • Skill set one: programming skills in C, Perl or Bourne Shell along with experience providing system administration of a database-centric system and knowledge of RDBMS, SQL SERVER, and database security features.
  • Skill set two: experience administering Solaris, UNIX, LINUX systems, or SQL Server 2000/2005 RDBMS and SGI/HP hardware is required

SENIOR LEVEL CAREER CANDIDATES:

• Six (6) years of experience (combined) with Unix, Linux.
• Demonstrated knowledge of analytical needs and requirements, query syntax, data flows, and traffic manipulation.
• Meet one of the following two skill sets.
  • Skill set one: programming skills in C, Perl or Bourne Shell along with experience providing system administration of a database-centric system and knowledge of RDBMS, SQL SERVER, and database security features.
  • Skill set two: experience administering Solaris, UNIX, LINUX systems, OR SQL Server 2000/2005 RDBMS and SGI/HP hardware is required

Other Duties Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties and responsibilities and activities may change or be assigned at any time with or without notice.

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