My Education Solutions
  • San Antonio, TX, USA
  • $65,000-$80,000
  • Base + Commission
  • Full Time

Join an Inc. 5000 Fastest Growing Company ranked #1288 in the US; a San Antonio Business Journal Best Places to Work Award Winner and leader in our emerging financial industry niche. We are building a first-class Customer Service Team to support the 350% growth expansion of new customers over the past three years.

My Education Solutions seeks an experienced Sales & Customer Service Manager. Are you ready to make a positive impact in the financial lives of our customers, bring your leadership experience and join our high growth dynamic company!

What you will do:

  • As our Sales and Customer Service Manager, you are responsible for leading, coaching, and overseeing a team of sales and customer service team members.
  • Conduct call reviews with team members to develop best practices for communication, rebuttals, and closing techniques.
  • Lead by example with professionalism, strong work ethic and solution-oriented problem solving.
  • Provide continuous feedback to team using Lattice (Employee Performance Software) to communicate KPI results on a weekly, quarterly, and semi-annual basis.
  • Stay current student loan industry
  • Share ideas on how MES can stay competitive in the marketplace.
  • Drive business growth through client referrals and B2B partners
  • Ensure service level adherence.
  • Monitor and drive social media engagement.

Ideal candidate will have:

  • Bachelor's Degree or 3 years management experience in phone sales and customer service industry
  • Passion for helping customers eliminate their Student Loan Debt.
  • Thrive in a technology driven environment with the desire for high growth.
  • Comfortable with growth and change.
  • Strong relationship skills, attention to details, great follow through and desire for excellence.
  • Experience with Salesforce, Lattice and Monday.com a plus.

What you get from us:

  • Total Compensation Package up to $94,000 annual
  • Competitive base salary + commission package ($65K-$80K annual)
  • $1000 New Hire Bonus
  • Full Benefits Medical, Dental, Vision, Life and PTO ($7,000 value)
  • Matching 401k program with 3% vesting in 2 years ($2,000 value)
  • Student Loan Forgiveness Program Costs for you or person of your choice ($5,000 value)
  • Award Winning Management Training and Coaching
  • Fun, Fast Paced Work Environment that makes a positive impact in people's financial lives.

EQUAL OPPORTUNITY EMPLOYER

My Education Solutions
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