Mill Valley Film Festival
  • 10-Aug-2022 to Until Filled (PST)
  • Box Office
  • San Rafael, CA, USA
  • Seasonal

2022 Mill Valley Film Festival

2022 Festival Box Officer

Location: In-person with Box Offices primarily in San Rafael, Mill Valley, and Larkspur + San Francisco and Berkeley

Status: Seasonal, part-time

Dates: Flexible through 10/17/22

Salary: $18/hr

About the Mill Valley Film Festival:

Founded in 1978, the Mill Valley Film Festival is a world-renowned 11-day event held every October, screening over 200 innovative US and international films for over 60,000 attendees. MVFF has a stellar reputation as a filmmakers' festival with a high-profile, prestigious, non-competitive environment celebrating the best in independent and world cinema in gorgeous Northern California.

Our Diversity, Equity, and Inclusion Commitment:

We strive for a culture where people sense like they are valued, can bring their whole selves to work free of oppression, injustice, harassment or discrimination, and that they experience belongingness through a common purpose. We are taking steps to ensure that the California Film Institute is a safe and equitable space for staff members, filmmakers and audiences alike by incorporating inclusivity, diversity and accessibility measures into our business plan and tangible KPIs to hold ourselves accountable to serve and engage diverse audiences through our work. We are also working to examine racial justice internally in order to drive self-discovery and best inform how we can change practices and utilize our voice and position within the community.

About the job:

Box Officers are at the center of the festival. Whether it be in person or virtually, Box Officers are often the first point of contact for festival guests, acting as conduits for festival details. In addition to selling tickets and clearly communicating festival information, Box Officers provide technical support to patrons navigating the festival website and/or streaming films associated with the online festival program. At their core(s), Box Officers are committed to creating exceptional and memorable guest experiences.

Proof of full vaccination is required for employment for the 45th Mill Valley Film Festival. You must be prepared to show proof at time of application.


  • Sell tickets, ticket packages, passes, memberships, both in person and virtually
  • Respond to customer email, phone, and chat inquiries
  • Provide guests with accurate and timely information about the festival
  • Understand>communicate the full breadth of the CAFILM membership program and associated benefits
  • Receive customer feedback with grace
  • Disseminate festival health & safety information
  • Produce festival passes on site, as needed
  • Assist with internal ticket request fulfillment
  • Impart festival holdout line and associated seating timeline information to attending patrons
  • Establish venue specific Rush Ticketing operations
  • Facilitate Rush Ticket sales
  • Assist in the set-up and strike of box office(s)
  • Provide Venue Operations with daily tickets sales information + updates
  • Collaborate with Venue Operations team to achieve operational excellence

Your brand of magic includes:

  • You find interacting with and assisting/supporting other humans to be rewarding
  • A passion for asking and answering questions
  • Commitment to the team
  • Technical aptitude
  • Familiarity with ticketing/CRM systems is a +
  • Previous cash handling experience
  • You care about the safety and well being of yourself + others
  • Patience
  • Sense of humor
  • Grace under pressure

To apply, please submit: your resume including two references

California Film Institute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our policies prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Mill Valley Film Festival
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